Product Types
What products do we offer
Roof, Windows, Siding, Bath/Shower
what days do we book for ?
Monday - Saturday
" Quit Calling Me"
" Leave Me Alone"
" Don't Call Back"
Do Not Call
Name 3 potential issues with windows
Broken Seals, Drafitness ( air leaks) , Condensation ( moisture intrusion ), Broken Pane
what are the PSQs
Type , Age , Problem
What is the most common type of Bath/Shower
Combo - Shower & Tub
On this day we book 10am - 7pm
Monday - Thursday
Phone rings, they didn't pick up but voicemail came on.
No Answer
Which product would our customers be calling about that would have accessibility issues?
Bath / Shower
What is the minimum requirement for windows?
3 window minimum
What country are our products from?
All products are made in the USA
What are the booking times for Saturday
10am - 4pm ONLY
Today is Monday but you Booked an Appointment for Thursday
Pipeline Set Appointment
This product's problems include; Cracks, Chipping and Moisture Damage
Siding
We can book with anyone, True or False?
False , HOMEOWNERS ONLY
What type of roof do we offer
Architectural Shingles
What are the booking times for Friday ?
2,3,6,7
Caller lives in a mobile home but does not own the land
Not Qualified
What potential issues would you have with a roof?
Leaking, Missing Shingles , Lifting, Soft Spots, Granule Loss , Moss Growth, Curling
What should you ask a 1 leg customer?
Are you comfortable making decisions like styles, colors or finances on your own?
Fiber Cement and Vinyl
How many days out can you book a pipeline
5 days
Spoke with caller but did not book.
No Appointment Set
We offer this product when customers are upgrading for the "aesthetic"
Siding or Bath / Shower
Say the Qualifiers Verbatim
" For that estimate, we ask to meet with ALL HOMEOWNERS and DECISION MAKERS for 60-90 min. Do you own the home alone or with a family member or a spouse? Is there anyone else that should be present to help you make decisions on the home?