Purpose & Function
Communication
Tooth Surfaces
Writen Communication
Random
100
Breaks down food, and is the first step in the process of digestion
Mastication
100
Reflecting
Is to repeat something back to a patient
100
B
Buccal
100
When would you send a patient a special occasion letter?
birthday, anniversary, or to recognize a loss.
100
Anterior
Ant.
200
Known as the cornerstones to the oral cavity
Canines
200
By asking an ___ question, provides opportunity for the patient to provide a detailed answer
Open-ended
200
I
Incisal
200
First class mail is
The most common method used to mail documents from the dental office
200
What is the correct way to make a correction in a patient's chart?
One line through the error
300
What are the three purposes of the teeth
Speech, mastication, and esthetics.
300
What is considered to be good telephone etiquette
Answer in a pleasant tone, Always identify self, and Answer the telephone before the third ring
300
DL
Disto-Lingual
300
Which type of letter would be sent to a patient of record?
Formal
300
What does HIPPA mandate to be included in facsimile correspondence
Confidentiality statement
400
What are the four tissues found in the tooth
Enamel, dentin, cementum, and pulp.
400
What role can culture play in the communication process?
May be misinterpreted by those from cultures other than you own.
400
MOD
Mesio-Occluso-Distal
400
What letter formats has all lines flush with the left margin?
Full block
400
Name the three numbering system used in dentistry
Palmer Notation, International Numbering System, Universal Numbering System
500
Name all the types of teeth
Incisors, canines, premolars, and molars.
500
What are the five techniques used in communication?
reflecting, paraphrasing, open-ended questions, summarizing, and clarification.
500
MODBL
Mesio-Occluso-Disto-Bucco-Lingual
500
Name three parts of the business letter?
Letterhead, heading, inside address, salutation, body, closing, signature line, and enclosure.
500
The ___ is an operator service that allows people with hearing and speech disabilities to place calls to regular telephones.
Telecommunications device for the deaf
M
e
n
u