DACS Jeopardy

House Codes

100

This is the house code for sales center DB

DB0000

200

This is the house code for sales center T1

TN0000

300

This is the house code for sales center T2

TR0000

400

This is the house code for sales center DX

8O0000

500

This is the house code for sales center RE

2V0000

OS

100

For Lead protection, What is the time in which an ME lead is protected?

30 Days

200

Where to we assign FTB OS leads to?

Call Center

300

If we have to kickback an OS lead, which outlook contacts should you send those off to? 

VOA Sales Lead Feedback and the two associate copied on the form

400

What does VOA stand for?

Vacation Ownership Advisor

500

In a scenario where a customer's future arrival was deposited with interval international, is that still a conflict as far as DOP is concerned?

No

Data

100

For a lead verification, which customer type do we create an NOE lead for?

FTB

200

For a Telesales Lead Refreshes, how many days to we set the "Countdown to Reassignment?"

30 Days

300

If a customer is buying multiple weeks as part of a bundle purchase, how many DBM leads do we need for the completed worksheets?

1 DBM lead

400

This ticket is generated for all sales in OTM by adding a date, time, and clocking a lead

Trip Ticket

500

If a former owner is purchasing again, do we need to create an NOE lead?

No, only true FTB's.

DBM

100

What is the T1 Verifier code we enter in OTM for all T1 leads?

53857

200

For Priority tours, does this include the T1 and call center team?

No

300

What color do we set the customer type for VSE priority tours on the scheduler?

Orange

400

Name the two product codes that we consider for VSE priority that requires a minimum balance of points.

37 and 42

500

If you book a tour for subwaves 1.5 or 2.5, what should the sales center be?

T2

Galleries

100

Which document should we be updating live time as you're working on Galleries?

Task Tracker

200

For YMA, if a customer has sold ALL of their ownership on all cs#, can they still tour?

GIs only are allowed

Alert to the issue and request management approval in kickback

300

Name all the sites that handle the manifests for in galleries

YMA, YFW, YCH, NYC

400

What time does YMA's 3rd and Final wave begin?

2pm

500

If you come across "TSW" or "AP owner" in Mood, what additional steps should you take?

Alert Alicia with the lead# and tour date asking to look up AP ownership for the customer.