Case Closures
Where can you find your upcoming discharges?
Dashboard under Active Clients!
who is our rapid pay representative?
Trudi Lee!
what is a TVAP prescreened clients eligibility period?
12 Weeks (3 Months) [can extend once screened by Attorney or Law Enforcement as pursuing T-visa or CP
What is Barts full name?
Bartholomew Bachman
By when do vacation days need to be used?
September 30th or October 1st
For lost to contact clients, how many monthly attempts should be completed before closing the case?
3-4 attempts are needed
what is considered an unallowable travel expense?
funding plane tickets
how many business days do you have to enter a case note?
5
what is our retirement plan called?
Mutual of America
After how many sick days do you need a doctors note?
3 days
which 4 attempts are needed to complete your diligent search effort for the month?
you can call the client by phone, send an email, letter or text message
what is the new allocation limit for clients?
3000$$$
which consent forms are needed to complete the intake?
ROI, Grievance, TVAP & Aspire Consent forms and Confedentiality
what's our mileage reimbursement system called?
EWA
How many hours of vaction time do you recieve per pay check?
6.15
what is an anticipated discharge date and a discharge date?
an anticipated discharge date is the end of the Service Period. a discharge date is the actual date the discharge is completed with client
what 3 things do you need to do to have RP legal fees approved for the client?
- make sure client completes their main goals
- send legal fees request email to supervisor
- make sure the lawyer is probono or from a non profit agency
By when should the service plans be updated (2 options)?
As youre completing the goals or every 3 months
where is our USCRI international offices located?
USCRI has offices in El Salvador, Honduras, Kenya, and Mexico
can you combine vacation and sick days when requesting time off?
No
what is the last documentation needed to officially close the case
case closure checklist
what is the monthly funds limit for clients?
$500.00
who is the guru of steadfast?
MARIA!!!
Where is your supervisor originally from?
Long Island, New York
which 4 steps need to be completed after your 1 week PTO request is approved
- set an appointment to meet with the supervisor/team member to go over the coverage plan
- send ADP request
- add an away message
- add time off onto your calendars (outlook and sharepoint)