Apple @ Work
Who is our Business Expert?
Cobe
What is the new name for Express?
APU
The system used for repair notes & diagnostics.
Mobile Genius
How long does AppleCare+, purchased outright, last on an iPhone?
2 years
What type of car does Todd drive?
Ford Bronco
What is Apple's new business service?
Apple Business Essentials
What feature has to be off to do a repair?
FMI
What is the phone number for AppleCare?
1-800-APL-CARE (275-2273)
What is Samuel's favorite drink?
Sugar Free Redbull/Monster
What is the metric for business intros?
At least one intro a week per employee
If you have time to lean, you have time to _____?
Clean
What is a newer repair we are able to do?
True Depth
What is the cost of AppleCare+ on an iPhone 13 Pro, outright and monthly?
$199/$9.99mo.
What's Robert Grindell's nickname?
Grindeezy
What are the top 3 things to gather for an intro in the notes section?
Website, address, and number of employees.
What application do we use to view our metrics?
Leaderboard
Can you use an Apple Gift Gard on a service repair transaction?
Yes
How many days can you purchase AppleCare+ after device sale?
60 days
What does Kevin Cullen do for his lunch break?
Takes a nap under a tree at the Encinitas Golf Course
What bank does Apple use for product leasing?
CIT Bank
How many iPhones are on display on the floor?
87
Current NPS
67
What is the deductible for AppleCare+ on an Apple Watch?
$69, no tax.
What is Ronnie's gamertag?
chewbacastouch