The Way We Work
You join a scheduled session, but the client hasn't logged on yet. Give the steps you would take during that first 15 minutes while waiting.
What is: Text the parent at the 4 minute mark, call them at the 7-8 minute mark, then mark as a no show at the 15 minute mark if you haven't heard anything yet
true or false: a domain must be assigned to the target level
What is: True
How should a CCP respond when their partner urgently knocks on their office door during a session
What is: Tell your client one second, Put yourself on mute and turn your camera off, step out of the room, when you return thank your client for their flexibility
What is missing here in this goal statement?
"Josh will independently tact his own emotions, tact when he needs a coping skill and what coping skill he could use, and independently engage in the corresponding coping skill in 80% opportunities across 5 sessions"
What is: a meaningful generalization component
If the clinician cancels the session due to the client being unable to maintain internet connection, the option to select in the portal would be?
What is: "client tech issues"
Oh no! A family sends you a message like this " We are sick tonight and need to cancel". How should a CCP respond?
What is: I'm sorry to hear you are sick tonight. See you at our makeup time on Friday at 4pm! Please reply to confirm that this works with your schedule!
This must be created on Central Reach for all of your clients in order to collect and graph data during your direct sessions
What is: " sessions" (You should be creating sessions for all of your clients)
Uh oh, I'm a CCP and I woke up sick today. What do I do? - Name 3 things
What is: Submit PTO/rippling request, tell my CTL, inform my families, try to reschedule, submit for coverage sessions
Improve the below prompting procedures to include in an instructional note.
Example: Use most to least prompting
What is: Add procedures with sufficient detail that another clinician could implement the program without observing (i.e., technological)
Example below:
Step 1: immediate full verbal model, Step 2: 2-second delay then full verbal model, Step 3: 4-second delay then full verbal model, Step 4: no verbal model
criteria to increase step: 3 consecutive correct trials (prompted or independent) at the current step
criteria to decrease step: 2 consecutive incorrect trials (prompted or independent) at the current step
How long should sessions be scheduled out on the portal calendar ?
What is: "6 months"
A client NCNS your scheduled session. They do not respond to you after 4 hours. What do you do next?
What is: notify your CTL immediately and move to step 1 of this remediation plan outlined in the Remediation for Family Commitment SOP". If it was not emergency or illness. If after 4 hours and family notifies you that explains it was an emergency, discuss next steps with your CTL
What type of goal should have data collected on every session, regardless of if they engaged in the behavior?
AND- How can we make sure that the data is automatically graphing for a score of 0 ?
What is "behavior reduction goals" and " by selecting
Select Edit on the target graph, and Mark "Graph this branch automatically for score of Zero in Sessions"
You are in the process of completing an initial assessment. You spend two hours from 2:00-4:00pm on 3/10/25 writing the treatment plan. When is your session note due?
What is: Within 24 hours ( before 4:00pm on 3/11/25)
Improve the below programming for generalization that is included in an instructional note.
Example: probe across settings
What is: "revise the procedures to address how to promote generalization and maintenance rather than simply how to assess (i.e., measure) whether generalization and maintenance have occurred"
Example: See here from the previous roundtable
When your client is up for reauthorization, what task do you need to complete first in the portal?
What is "Hit the acknowledge button for Step 1: Re-Auth Process Initiated in the portal "
Uh oh!! I can't remember how to run the AFLS?!?! I also don't know where to find it?! What's the first thing I should do?
What is: Check intercom, type AFLS into intercom, how do I run assessment in intercom, where do I find assessments in intercom
The standard AnswersNow Learning Tree Template is periodically being updated to reflect important clinical changes. How would you pull in any new branches to the learning tree for your clients?
What is " Click on the domain, select add branch, select library, then check if branches need to be added. Then hit add selected"
I think my client needs a tablet, what do I do?
AND For extra points, name two things you SHOULD NOT do
What is: follow the escalated tech request SOP, complete an escalated tech form
What is: slack Hylary, fill out the tablet request form myself, slack my lead, conduct all future sessions on google meet, slack Nicolas
The below goal statement does not meet medical necessity. How can we improve it?
Josh will answer 50 "wh" questions in 80% of opportunities across 3 consecutive sessions and 2 caregivers (e.g., parent, clinician).
What is: revise the goal and targets to address areas of medical necessity and to be socially meaningful and individualized to the client and family
Example:
Josh will answer 10 intraverbal questions related to personal and family information (e.g., What is your phone number? What is your dad's name?) in 80% of opportunities across 3 consecutive sessions and 2 caregivers (e.g., parent, clinician)
A family asks for Dad's email address and phone number to be added to the portal. How would you do this?
What is: "go to the client's portal profile, select edit, then input their email address and send"
It's time for you to begin working on your client's reassessment. Name 3 things you must complete
What is: CFQL, Vineland, Client Outcomes Survey
I am having a big CR issue that I haven't seen before. I have searched intercom, referenced trainings, and cannot figure it out. What can I do?
What is: ask my CTL or Jen
Name 3 examples of criteria that warrant an escalated tech support request
What is: The CCP has utilized at least 3 potential solutions to technology barrier AND the issue has been escalated to Intercom support staff (humans via the “Talk to a Person” option) at least 1 time AND 2 sessions have been severely impacted in a 2-week span (severely = 75% of session is non-billable due to tech issues)
These procedures can be problematic. How so? And how should they be revised?
Example: When Josh begins to engage in tantrum behavior, prompt the parent to divert attention and respond neutrally only until Joshua has calmed.
What is: "procedures should be reinforcement-based and should generally avoid use of punishment or extinction"?
Example: Prompt the parent to reinforce Joshua's precursor behavior to decrease the probability of increasing the intensity or duration of challenging behavior. Once Joshua is present as relaxed and engaged, arrange a teaching opportunity by presenting the EO / SD again, immediately prompting an FCR, and immediately reinforcing the FCR.
Where would you look up details on a client's authorization? Give me two ways
What is: going to their client's profile in the portal under providers and insurance and you can look at the docs uploaded in the portal from insurance, or scroll down and look at "ongoing authorization" to see the dates and units