Procedures
The steps to change a tax ID or birth date for a customer and the supporting docs required.
What are requesting proof of change (SSN card or Birth Certificate)? Having customer sign change form?
What documents is initialed in the morning and evening and needs to be signed before leaving for the end of the day?
What is the daily opening/closing checklist
Who can enter the building in the morning and what is the best practice when doing so.
Senior RB or higher and dual control
The documents needed and what is verified to open a trust account?
What is the memorandum of trust and who are the trustees?
What is printed and signed by a supervisor at the end of the day and what needs to be verified
The FIDICIA (Branch cash totals) the branch balance, cash box balances and the transfers between cashboxes and vaults must match.
Who can approve a wire and what does the approver verify?
Sr. RB or higher and verifying, available balance (check was not recently deposited), is this normal activity and Identification has been entered.
The requirement when you are notified of a customer's death when they are the only signer and have a beneficiary.
What is the banker must enter a Date of Death in COCC when notified of a customer’s death. If DoD is unknown, please enter customer birthdate and current year. This will be adjusted by the back office. Send a copy of the Death Certificate to Deposit Servicing through CRM if given. For beneficiary
A CRM incident will be created by bankers when a beneficiary on the account comes to the branch to collect funds
Incident Type: Deposit Account Maintenance
When does a cashbox need to be audited?
Quarterly, absence of 5 working days or more/vacations or any time the Cashbox is out of balance $100 or more
How often does the visitor log need to be changed and what is the process when someone needs access to the branch
monthly and the banker must verify all information is filled out on the log and collect identification, then initial the form.
The form needed for a POA account and what needs to be collected.
What is the Power of Attorney Affidavit and the Legal POA document
If a cashbox over $500 or more what needs to be done
What is have a supervisor audit cash and check work/surrounding area. If it is not found all cashboxes/vaults that were used that day will need to be audited, Retail must be notified, and cash/over short form must be completed
What needs to be done if someone leaves a non-BankNewport debit card at the branch or ATM
What is two people will fill out the destroyed card log and destroy the debit card.
When a POA notifies of a customer's death what steps would you take to close the account?
The account cannot be closed by the POA because once the customer is deceased the POA null. There would need to be an executor for the account or legal small claims paperwork.
If you notice that a transaction was completed incorrectly after the cut off time, what needs to be done.
What is create a CRM to retail explaining in detail the situation and what needs be corrected, for the transaction to be corrected.
What needs to be verified is up to date when entering a transacting person and how would you update the information required?
Verify that the customer info is accurate, specifically they Employer and Occupation fields. You would update the information through the New Wizard in COCC.