FIRST
What should you do if you spill water on the floor in your room?
Wipe it up right away or ask a staff member for help.
A new resident joins the community. What is a kind way to welcome them?
Say hello and invite them to join an activity with you.
You have a doctor’s appointment tomorrow. What’s a good way to remind yourself?
Write it down or ask staff to remind you.
Your TV remote isn’t working. What’s the first thing you should check?
Check if the batteries are in correctly or need replacing.
If you drop your cane and can’t reach it, what’s the safest action to take?
Call for assistance instead of trying to grab it and risk falling.
You hear the fire alarm but don’t see smoke. What should you do?
Stay calm and follow the staff’s instructions.
If you and a friend both want to sit in the same chair, what is a fair solution?
Offer to take turns or find another chair.
If you forget where you put your glasses, what is a good first step?
Retrace your steps and check familiar spots. You can also ask someone at the concierge desk if someone turned in found glasses.
If you wake up feeling extra tired, what should you do?
Let a care manager and consider taking it easy for the day. Also, consider mentioning it to your doctor or nurse practitioner.
If your sweater feels too tight and uncomfortable, what can you do?
Change into something more comfortable and check for proper sizing.
Your walker feels wobbly. What’s the best way to handle it?
Stop using it and tell a staff member.
You see someone looking upset at lunch. What could you do?
Ask if they’re okay or if they want to talk.
You need to remember an important phone number. How can you keep track of it?
Write it in a notebook or store it in your phone.
You’re struggling to open a container. What’s a good solution?
Ask for help or use a tool like a jar opener.
If you wake up and don’t know what day it is, how can you find out?
Look at a clock, calendar, or ask someone.
What should you do if you start to feel dizzy while walking?
Sit down if possible and call for assistance.
If you’re having a disagreement with a friend, what’s a good way to handle it?
Stay calm, listen, and try to find a compromise.
If you have trouble remembering the names of new friends, what can you do?
Repeat their name when you meet them or write it down.
You put on your shoes but notice they feel loose. What should you check?
Make sure they are fully on and tied or fastened properly.)
If you accidentally lock yourself out of your room, what’s the best action to take?
Ask the care managers for help instead of trying to force the door open.
You find a light bulb burned out in your room. How do you get it fixed?
Report it to the maintenance staff.
A resident keeps talking loudly during a movie. How can you politely ask them to lower their voice?
Say, “I’m trying to enjoy the movie. Could we talk after it’s over?
How can you make sure you don’t miss a group activity you want to attend?
Check the activity calendar daily and set a reminder.
You hear a strange noise in your room at night. What should you do?
Stay calm and call for assistance if needed.
If you spill coffee on your shirt right before an event, what are your options?
Change shirts, dab the stain with water, or wear a sweater over it.