"In every work of genius we recognize our own rejected thoughts: they come back to us with certain alienated majesty."
Clue: walk through the woods
Who is Ralph Waldo Emerson
100
When Theodore Roosevelt was in the White House, he confessed that if he could be right (50% or 75%) of the time, he would reach the highest measurement of his expectation.
Remember: which does not belong
What is 50%?
Should we tell others they are wrong when one of our Presidents thought it great if he was correct 75% of the time?
100
It is a lot easier to win people over to your way of thinking if you don't get into an "___ " with them.
What is an Argument? Pages 295-297
"You can't win an argument, if you lose it, you lose it, if you win it, you lose it."
100
Perhaps a "_____" is your opportunity to be corrected before you make a serious mistake.
What is a Disagreement?
Page 305
Be thankful disagreements bring things to your attention.
100
The "Show Me" state where Dale Carnegie was born.
What is Missouri
Page 296.
200
"A drop of honey catches more flies than a gallon of gall." - hint: past US President
Who is Lincoln?
200
- talk less about yourself
- listen to others more
- boast about your accomplishments
- try to see things from the other persons point of view
What is "boast about your accomplishments"?
200
One of the best ways to win over other people is to "___" them.
What is Appreciate them?
Pages 302-304
200
Our first natural reaction in a disagreeable situation is to be "______".
What is to be Defensive?
Page 305
Distrust your first instinctive impression. Keep calm and watch out for your first reaction. It may be you at your worst and not your best.
200
Show respect for your opponents opinions. Never say your "_____".
What is "Wrong".
Page 336
300
"I have never found that pay and pay alone would either bring together or hold good people. I think it was the game itself." - clue: Fred Flinstone's car did not have these.
Who was Harvey S Firestone, founder of the Firestone Tire and Rubber Company.
300
- reaction to most statements is an evaluation or judgment
- when we are wrong, we may admit it to ourselves
- fastest way to get someone to agree with you is to argue your point head-on
What is "Argue your point head-on"
300
People want to feel important and sometimes they do this by loudly asserting their "_____"
What is Authority?
Page 303
Help people feel important and let them expand their ego.
300
Give your opponents a chance to "____".
What is "Talk or Finish".
Page 306
Give your opponents a chance to talk. Let them finish. Do not resist, defend, or debate. This only raises barriers. Try to build bridges of understanding. Don't build higher barriers of misunderstanding.
300
When you have said "_____", all your pride of personality demands you remain consistent with yourself.
What is "No".
Page 377
The skillful speaker gets, at the outset, a number of "Yes" responses. This sets the psychological process of the listeners moving in the affirmative direction.
400
"In every work of genius, we recognize our own rejected thoughts; they come back to us with a certain alienated majesty."
Clue: where's Waldo
Who was Ralph Waldo Emerson?
400
- throw down a challenge
- try to see things from the other persons point of view
- appeal to the nobler motives
- show respect if they have earned it
What is "show respect if they have earned it"?
400
The only way to get the best of an argument is to "____" it.
What is Avoid it?
Page 309
400
Look for area where you can "_____" error and say so.
What is "Admit" error.
Page 306
Be honest. Look for areas where you can admit error and say so. Apologize for your mistakes. It will help disarm your opponents and reduce defensiveness.
400
No one likes to feel that he or she is being "_____" something or told to do a thing.
What is "Sold"
Page 404
We much prefer to feel that we are buying of our own accord or acting on our own ideas. We like to be consulted about our wishes, our wants, our thoughts.
500
"Be wiser than other people if you can; but do not tell them so."
hint: royalty, never married
Who was Lord Chesterfield?
500
- begin with why you are there and what you are going to prove as true
- show respect for the other person's opinion
- let the other person do a great deal of the talking
- never say " you're wrong"
What is "begin with why you are there and what you are going to prove as true"?
500
The best way to win over people and gain their respect is to "_____" when you are wrong.
What is Admit?
Page 344
500
Anyone who takes the time to disagree with you is "____" in the same things you are.
What is "Interested"
Page 307
Thank your opponents sincerely for their interest. Think of them as people who really want to help you, and you may turn your opponents into friends.
500
Dealing with "_____" is probably the biggest problem you face, especially if you are in business.