Scenario #1
Cashier slipped and twisted their ankle... What do you so? Steps?
Check on employee's health, Call CS, offer support, fill out injury report
Pet Parent walks up to you and only needs the DVM to check their pet's ears... What do you do?
Physical Exam.. or recommend to FSV.
What is S.O.D.A, give an example
Stop, Observe, Decide, and Act
Are nail trims allowed at all Partner Locations? Where can this information be found?
No.
Only 2 PSP Locations (Bailey boswell in fort worth, and the one in stephenville tx)
This information can be found on store's website, and the Info Sheets in your Rig Binder.
Which forms must be filled out if a pet breaks the skin?
Who should be notified?
Workers Comp and Incident Report, notify animal control, HelpDesk and FOM.
Check in with them, allow them time to cool down- partner with RS / FOM on next steps if mood does not improve.
Vaccines are wasted due to Through and Through.. What do you do?
Waste Trackers...
What is Mise En Place? Give an example..
Everything is in its place
How can we keep ourselves and clients safe and out of the BITE ZONE?
Be directive with client
Restrict pet head movement while restraining
Ask client to soothe their pet in a different way
When should Pet Scales be brought in the store?
Scales should be the LAST item you bring in the store, and the first you bring in the vehicle. (To prevent it from breaking)
You left your vaccine cooler at previous clinic- you made it to clinic B! What do you do?
Unload, set up clinic.. send peer back to clinic B to get it.
What does being Directive with a client mean? when at the Tech Table? Give examples..
The Clinic Assistant wears many hats- friendly face, cashier, assistant, sympathizer, head scratcher, pooper scooper, driver, and more! But the most important hat you wear is your Safety Hat! The CA must not only have a keen eye, and swift hands to keep themselves safe, but they must also keep the vet, the pet, the client, and other clients safe from harm.
Should we be placing Microchips Scanners, Rig Binders, and Vacuums in our trash cans when transporting equipment? Why?
No.
Alcohol, and Chlorhex drips into the materials, and this is NOT good. It damages our equipment.
When should POS be updated? Where can you find needed materials, POS? Two places..
After the clinic ends, 5 minutes before end of clinic, in the back seat of the van, and PRIMARILY Partner Relations Tote.
Pet Parent shows up to your clinic with a 4 year old great dane - just found the dog and has 0 history on the pet.. What do you recommend?
1st.. scan for microchip- offer BEST, BETTER, GOOD
A dog suddenly passes away while in line.. what do you do?
Assess the situation, ask DVM to step in and assess.. Bio Note!
What is an example of a feral Cat? Physical appearance..
Cats:
Usually scars from fighting, Hair loss, greasiness, Bumps on the tail, Eartip if neutered, outdoor, barn cat.
What is the new Case Layout? and why?
Nothing should be on top of the big blue totes, (except place mats) this is to prevent the lids from breaking.
When should the Pet Temperament Assignment be completed? Give examples..
Primarily at Check in, but this should be finalized at the Tech Station.
Dog was 4 months old and it was sold 1 year of HW prevention but it has since outgrown its weight... what do you do?
Call CS, Bio Note.
At what age does maternal antibodies begin to weaken in puppies?
8-10 weeks
What are 4 parts of consistent client communication? At the tech table... What steps??
1. Your Greeting
2. Break the Ice
3.SODA
4. Decide, act and Be directive.
Why is the weekend memo imperative to read?
Relevant office/company information, catch up from the previous week, new initiatives.
What does CHIP PET stand for?
Customer Care, Honesty, Innovation, Professionalism, Passion for pets, Expertise, and Team Work.