Declining Deductible
sales
MDPP
Repair
MISC
100
the deductible decreases after 6 months claim free
What is 25%
100
How do you plan to replace this device?
What question do we ask every customer who purchases a handset?
100
3 devices
how many devices can be registered at one time?
100
repair cost for crack screen
What is 89$
100
resets passwords, create clouds, download apps.
What is enhance support
200
a customer who is claim free for 1 year saves how much on the deductible?
What is 50%
200
customer signs this when they do not want insurance
What is decline acknowledgement
200
All customers who come in to the store with MI and MPP and new customers
who is eligible for MDPP
200
all non- connected devices have this new option before filing a claim
What is eligible for repair
200
True or False A customer is eligible to add insurance to their damaged handset as long as they meant to get insurance at POS.
false
300
declining deductible
What is all customers receive this?
300
covers all non connected devices
What is MDPP
300
shipping time on repair
What is 3-5 business days
300
One year from time of claim
what is the warranty on a handset replaced by insurance?
400
the repair deductible declines True or False
true
400
before the customer purchases the phone
when do we discuss protection
400
is eligible to migrate to MI or MPP but can no longer be part of the MDPP plan after doing this
What is de-registering a handset
400
this counts toward your 6 claims
What is the repair deductible
500
the first customer to make a claim recieves this
Who receives the decline on a MDPP account?
500
located on MST to show the customer the savings of filing a claim vs. replacing a phone
What is the mobile savings calculator
500
only the anchor device
how many handsets do you register at POS
500
an overnight pre paid postage box is sent to the customers house
What happens when filing a repair claim
500
reps can remote into computers / laptops and some smartphones and tablets to help troubleshoot
What is enhanced support
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