Terminology
A detailed list of your items, availabilities, and bookings for a specific day.
What is Manifest?
List 6 different types of custom fields.
What are Text Input, Checkbox, Dropdown, Quantity, Transportation, Code, Label, Waiver, Gift Card?
This is the total number a resource can be used at one time.
What is Max Uses?
Describe 3 differences between Gift Cards and Gift Certificates.
- Expiration
- Valid on 1 item
- Certs can only be used once
- Rebook into a gift card
- Booking fees
- Can add value to a gift card
- Custom value
Which default permission groups have the ability to create and edit custom calendars and manifests?
Who are Directors and Managers?
This is how a client will cancel, refund, add or remove customers, add payment, and print receipts for a customer.
What are Booking Actions?
To avoid customer confusion, builders are required to add these to each customer type.
What is a Customer Type Note?
Use this feature if:
One of your ATVs is damaged and needs repairs for the next 3 days.
Or
Just for a busy holiday weekend, you need to add 5 more bikes to your inventory.
What is a Resource Override?
The Online Booking Cutoff should be set to this for both Gift Cards and Gift Certificates.
What is -24 Hours before availability start time?
Explain FareHarbor's online pricing model in your own words.
6% Booking Fee (Online)
US Processing Fee: 1.9% + 30ยข per transaction
Auto-close
Open Override
Closed and Call to Book
Closed and Hidden
Are all examples of this:
What is an Online Booking Status?
Explain the difference between the Company Location and the Item Primary Location:
Company Location is the physical address of the company. The Item Primary Location will be set for all your items. Can be overridden per item.
Name all Resource Restrictions in order from least restrictive to most restrictive.
None
Same Item
Same Availability
Same Booking
On a client's website, the Gift Certificate item is displaying a Book Now button. What went wrong?
Retail Item button not selected.
What is the difference between Channel and External APIs?
Channel APIs: FH maps into Google, Viator, GYG Expedia
External: Map into FH
This is where you can manage the details of a specific availability, including bookings, crew, online booking status, and other settings.
What is the Availability Overview?
How do you add a new customer type to an item after the calendar is already created?
Add the customer type in options and prices, add a price, then use the availability updater to add the customer type to the availabilities.
When creating resource requirements, when would you use "Long" instead of "Length of Availability"?
When you have duration customer types. For example, 2-hour rental and 3-hour rental.
When creating a Gift Certificate for a Dinner Cruise, on which item do you attach the code generator? On which item to you attach the redemption field?
Code Generator - GC Item
Redemption Field - Dinner Cruise Item
When a company issues a refund, where does the money come from? List all options in order.
1. Future Payouts (To be paid out)
2. Refund Reserve
3. Bank Debit (US Only)
This is where you can add or remove customer types and custom fields or change pricing on multiple items at the same time.
What is the Price Sheet Overview?
Where do you set the value of a promo code on the dashboard?
In the promo code redemption field?
Oh no! A booking just came in and the customers didn't get assigned a seat on the boat. After you fix the resource issue, how can you make sure every customer on that booking does get a seat?
What is Reapply Resources?
Why do all Gift Card and Gift Certificate availabilities need to be "unlisted"?
To remove the availabilities from the calendar, but still allow them to be bookable online.
If "How did you hear about us?" does not need to be answered by reservationists, how do you set up the price sheets?
Visible on the base, hidden on direct.