Terminology
A detailed list of your items, availabilities, and bookings for a specific day.
What is a Manifest?
List 6 different types of custom fields.
What are Text input, Checkbox, Dropdown, Quantity, Code, Label, Waiver, Gift card?
This is the total number a resource can be used at one time.
What is Max Uses?
Explain FareHarbor's pricing model.
6% booking fee charged to the online customer & a credit card processing fee (1.9% + 30ยข per transaction) charged to the client
This is how a client will cancel, refund, add or remove customers, add payment, and print receipts for a customer.
What are Booking Actions?
These help define customer types for customers upon checkout.
What is a Customer Type Note?
Name all resource restrictions in order from least restrictive to most restrictive.
None
Same item
Same availability
Same booking
Which default permission groups have the ability to create and edit custom calendars and manifests?
Who are Directors and Managers?
Auto close
Open override
Closed & Call to book
Closed & hidden
Are all examples of this:
What is an Online Booking Status?
Explain the difference between the Company Location and the Item Primary Location.
Company Location is the physical address of the company. The Item Primary Location will be set for all your items. Can be overridden per item.
Use this feature if:
One of your ATVs is damaged and needs repairs for the next 3 days.
Or
Just for a busy holiday weekend, you need to add 5 more bikes to your inventory.
What is a resource override?
Explain the SIC model of inheritance.
Information moves from the Settings -> Items -> Calendar level unless a manual change is made. Examples: customer type notes, pricing, required custom fields, visibility, taxes.
This is where you can manage the details of a specific availability, including bookings, crew, online booking status, and other settings.
What is the Availability Overview?
This is where you set the value of a promo code on the Dashboard.
What is the promo code redemption field?
When creating resource requirements, when would you use "Long" instead of "Length of Availability"?
When you have duration customer types, for example, 2 hour rental, half day rental and 1 week rental.
Define conversion rate.
Percent of people who visit a website and make a booking. Calculated by transactions divided by total visitors.
This is where you can add or remove customer types and custom fields or change pricing on multiple items at the same time.
What is the Price Sheet Overview?
Explain how you add a new customer type to an item after the calendar is already created?
Create the customer type on the Settings level. Add the customer type to an item's Options & Prices. Use the availability updater to add the customer type to the availabilities.
Oh no! A booking came in and you notice there are no resources attached. After you correctly attach your resource requirements, how can you adjust this booking and previously made bookings?
What is reapply resources?
If "How did you hear about us?" does not need to be answered by reservationists, how do you set up the price sheets?
Visible on base/online, hidden on direct.