Data
Collecting, keeping and using data
What is data management?
Double-barrelled questions
What is a bad survey question?
Sorting data by starting letter
What is alphabetical filing?
What is data security?
DCR
What is disaster recovery plan?
Any information relating to a business or personal that should not be revealed to others.
What is confidential data?
Offering incentives
What is a good survey practice?
Storing data in one location for all departments of the company to access
What is centralised data storage?
Having all files accessible by anyone in the business with no tracking of who has accessed data
What is bad data security?
Disaster recovery plan
What are protocols to respond to unplanned incidents?
"3, yes, 5, no, 1"
What is quantitative data?
Providing yes/no answer options
What is a good survey question?
Sorting data based on the location from which the data was received.
What is geographical filing?
Restricted access seurity measures
What are passwords/biometric scans/ID scans?
What are natural disasters, power outages and cyber attacks?
Long written responses revealing an opinion or belief of a person.
What is qualitative data?
Knowledge that a business can gain from surveying customers
How can businesses understand what customers think about their brand and service?
A benefit of decentralised data storage
How can employees access files that they've filed; have tailored filing systems.
A timed access security measure
What is it to only access data when at work?
The three main sections of a disaster recovery plan.
What is prevention, preparation and recovery?
Stage 3 of the information life cycle
How can the risks of collecting data be assessed?
An action a company can take after receiving survey results from customers.
How can businesses use surveys to improve their service for customer satisfaction?
Easily accessible, reduced maintenance costs, preventing physical harm to data, reducing likelihood of double-ups of data
What are the benefits of electronic filing?
Monitoring when data is accessed and who accesses it
What are audit trails?
Forming a disaster team with responsibilities for different people in the case of a disaster
What is the preparation phase of a DCR?