Incident Management
The platform that we use to monitor and resolve incidents
This colleague is our Data Quality Program Manager
Who is Bruno Nelemans?
GRS
What is Group Reporting Services?
This term describes a policy-based approach to end-to-end management of data, from entry to deletion
What is Data Lifecycle Management?
This regulation describes how KBC should process and protect personal data
What is GDPR?
A team within Group Reporting Services who can open DQ incidents towards AM
What is GFDL or Rainbow?
Our group email address
What is dataquality.kbcam@kbc.be?
What is Group Function Data Layer?
One of the 3 layers that are used to classify AM's data and application architecture
What are the source, integration, or visualization/reporting layers?
A data governance and management tool that will soon replace Axon in accordance with BCBS 239
What is Collibra?
A type of incident where a mandatory or expected value is either missing or invalid in a data set, causing the line to be rejected
What is a discard?
Our current operational support model (hint: part of it is in the name!)
What is the hub and spoke?
BSC
What are basic sanity checks?
A term to describe full end-to-end accountability from source data up to report level
What is cascaded accountability?
The LU-based regulatory body to whom we deliver reporting for LU funds
What is CSSF?
A type of incident where the volume of records delivered in a data set is higher or lower than the previous delivery by a set threshold
What is a data drop?
Current members of the Data Quality Hub in Ops
Who are Audrey Chan, Bruno Nelemans, Lesley Cools, and Gert de Wolf?
EDGF
What is the Enterprise Data Governance Framework?
One of the 6 Data Quality dimensions defined within KBC (think of possible data quality metrics)
What are accuracy, reliability, completeness, consistency, plausibility, or timeliness?
If found noncompliant with ECB regulations, KBC can be penalized up to ___% of the total annual turnover in the preceding business year, or 2x profits gained
What is 10%
What is the resolution SLA?
These DQ Hub epics aim to bring AM to minimum compliance with ECB required reporting standards
What are Starlight and BCBS 239?
BCBS239
Basel Committee on Banking Supervision standard 239
One of the 10 principles of the EDGF
What is: 1) data cannot be without a report owner, 2) a report cannot be without a report owner, 3) cascade accountability of the report/data owner, 4) data validation throughout the e2e data flow, 5) effective e2e DQ monitoring, 6) critical data requires higher data governance and data mgmt measures, 7) report definitions are unified to a maximum extent, 8) discoverable and integrated metadata management via data taxonomies and e2e metadata lineage, 9) frameworks and mandatory directive documents in place, covering all data management activity domains, and 10) continuous improvement and shared accountability data culture
Spell out this acronym: RDARR