Data Privacy
How to make sure application data is well protected?
Application data must be encrypted when transported on public or wireless networks. Where technically and economically feasible, new or upgraded applications and infrastructure should implement transport encryption, even when transported on the internal network. Passwords must be encrypted in transport regardless of the type of network being used. (See Cryptography Standard).Electronic documents sent via email must be encrypted using available technologies in Outlook. Application data must not be copied from a production environment to a non-production environment. Data must be masked or obfuscated for testing.
Knowledge Articles are formatted and published using this tool. What it is?
SFDC CRM
How many LOBs are there in total for CSG?
There are 13 LOBs in total for CSG ( 4 Commercial/9 Consumer)
How many types of Support Assist exists?
3 (Consumer, Commercial, Enterprise)
What is TAGS?
TAGS stands for Technology and Architectural Global Standard. It is governance process and requirements for technology review, for both Dell and third party developed technologies.
Which data catalog will provide assets in Lonestar?
Azure Purview Studio
Number of alerts captured in CSG every quarter consistently:
1. 4M+
2. 80M+
3. 10M+
10M+
What’s the one connectivity software that’s going to enable connectivity from all ISG products?
SCG (Secure Connect Gateway)
How DELL classify its Data?
Different groups
Critical, Highly Restricted, Restricted, Internal and External.
What is DELL Data Lake?
World class data ecosystem that provides the right data, in right place & at the right time to solve for current challenges and positions us for the Digital Transformation
How many laptops use SA to install software updates?
?
What’s the name of the new CSG telemetry collection replacing DDV?
DTP (Dell Telemetry Portal)
What is PII and what all information comes under PII?
Personally identifiable information, or PII, is any data that could potentially be used to identify a particular person. Examples include a full name, Social Security number, driver’s license number, bank account number, passport number, and email address.
What is the LOB that is more likely to have BSOD on average (CSG)?
?
What is the name of customer facing portal which enables customers to login, manage their devices, create manual dispatches, Service requests etc.?
TechDirect
What is NDA?
Non-disclosure agreements (or "NDAs" as such agreements are commonly known) are generally brief written agreements entered into to protect against the unauthorized disclosure and/or use of a party's confidential and proprietary information by another party, and its employees and contractors.
Where do I get data catalog for Dell Data Lake?
Collibra
-Enterprise tool - cross-organizational data governance platform
-Delivers the governance and stewardship capabilities
Consolidate data quality rules and policies
Which “law” of technology states that every two years, the number of transistors that could fit on a microchip will double?
Moore's Law
What is the name of the single unified portal used by CSG support agents to resolve customer problems?
DTC (Digital Tech Console)