ContinuumCloud
What products do we offer and what are their names?
HCM - Powered by DATIS e3
EHR - Powered by Welligent
PE - Powered by CaredFor
Describe our HCM platform.
DATIS, Part of the ContinuumCloud, provides unified HR and Payroll software purpose-built to help human services organizations empower employees, engage teams, and evolve their workforce. Powered by Position Control, this end-to-end solution encompasses all aspects of workforce management, including HR Management, Recruiting, Timekeeping, Payroll, Talent Management, Business Intelligence, and more.
Describe our EHR platform.
Welligent, Part of the ContinuumCloud, provides cloud-based EHR and mobile apps for a better way to work and better health outcomes. Our software makes it easy for behavioral health and human services organizations to manage scheduling, information collection and referral, assessment and intake, clinical documentation, case management, organizational compliance, billing, and reporting functionality. We help our clients streamline organizational workflows to produce transformative outcomes for the populations they serve.
Describe our Patient Engagement platform
CaredFor, Part of the ContinuumCloud, provides HIPAA-compliant technology helping treatment centers solve the challenge of patient and alumni engagement. CaredFor helps treatment centers collect valuable outcomes data, increase conversion rates, improve outcomes, and drive referrals. CaredFor is currently being used by more than 35,000 users at 150+ treatment centers in 32 states and Canada – and those numbers continue to increase.
What does MQA mean?
Marketing Qualified Account - account reaches a score of 50+
What do we call ContinuumCloud employees?
The Cloud Crowd OR Cloudies
Where would you find employee's contact information and position details?
On the interactive, actionable organizational chart
What is the name of our mobile app?
Welligent Express
What are the functional areas of our main buying personas and what job levels do we typically target?
HR, Admin/Operations, Finance, CEO, IT
Director Level and Above
What is the name of our cadence tool to help you improve efficiency with your outreach?
High Velocity Sales
How many years of experience do we have in BH&HS?
25+ Years
What is an example of a report in our HCM system
Vacancy Report
Roll Ups Report
ACA Monitoring
Labor Cost Reports
What part of the EHR platform enables patients/clients access docs, information, forms, manage appointments, pay invoices, etc. ?
Patient Portal
What is the name of our Qualified chat bot?
CeCe
Where will you find information about a prospects activity on one of our sites?
Pardot Activity History. This can be accessed:
In Pardot on the Prospect Record
In Salesforce on the Lead/Contact Record
In Salesforce on the Account Record
Name at least two of the ContinuumCloud Core Values
Have Passion
Take Action
Seek Solutions
What are 5 of the key functional areas of the HCM platform
HR Management
Recruiting/Onboarding
Position Control
Talent Management
Payroll
Time & Attendance
Benefits
Reporting
What are 5 of the key functional areas of the EHR platform?
Clinical Documentation
Intake/Scheduling
Billing/Revenue Cycle Management
Mobile App
Patient Portal
Telehealth
Reporting
Messaging
What is our ICP and what does that acronym stand for?
The CC Ideal Customer Profile is:
Behavioral Health & Human Services Organizations between 200-2000 employees.
What tool can help you identify accounts that might be potentially in a buying stage, even if they don't have activity on one of our sites?
6Sense
How many clients do we have?
440+
what are three things an employee can accomplish within the Mye3 self service portal?
View Benefits Information
View Paystubs
Add/Edit Direct Deposit Accounts
View/Submit Timesheets
What are three things you can do on the EHR mobile app?
View upcoming appointments
Manage case load
View/send messages
Document services
Give me your elevator pitch for who ContinuumCloud is and what we do.
About ContinuumCloud
ContinuumCloud offers a spectrum of cloud-based software solutions intentionally designed to meet the unique needs of the behavioral health and human services industry.
These solutions include an EHR platform, powered by Welligent; an HCM system, powered by DATIS e3; and a patient engagement platform, powered by CaredFor. Through these offerings, ContinuumCloud empowers organizations to provide high-quality care and deliver on their mission.
What does the Account Score represent in Salesforce?
The Account Score is the Sum of the MKT Score and the Sales Score:
MKT Score: Sum of all Pardot Scores across all contacts associated with the account
Sales Score: Sum of all Task Points across all contacts associated with the account (logged emails/calls, etc)
What is the ContinuumCloud Target Market? Name 3 "sub verticals" within that space.
Behavioral Health & Human Services Industry. Subverticals include:
Mental Health Services
Substance Use Services/Treatment
Child & Family Services
IDD & Autism Services
Residential Services
Veterans Services
Vocational Services
Senior Care/Hospice
Long Term Care
Post Acute Care
What is Position Control?
Position Control enables organizations to build, manage, and track their workforce by position - not by employee - which increases visibility with granular reporting, and ensures compliance with budgets and regulations.
What does RCM stand for?
Revenue Cycle Management
How long is the typical implementation timeline for a new client onboarding?
HCM: 3-4 months
EHR: 6-12 months
What information will you find in the ZoomInfo app within Salesforce?
Company Description
Executives
News/Scoops
Contacts/Contact Details
Company Growth over Time
Name 5 of our competitors
NetSmart
Qualifacts
Credible
Echo Group
Core EHR
Streamline EHR
Kronos
Ultimate
ADP
Paycom
Paylocity
Ceridian
Paycor
Workday
Paychex
How does Position Control help manage and track credentials?
Criteria-based credentialing allows you to establish needed credentials/licensure to the position to act as qualifying parameters
TBD
View Account Info / Change Password
View Contact Info / Update
Add Emergency Contacts / Dependents
View Benefits Information
View Paystubs
Add/Edit Direct Deposit Accounts
View/Submit Timesheets
What are all of the Account Stages?
Target
Active
Engaged
Prioritized
Qualified
Pipeline
Closed
Recycle
How does Pardot track activity and associate it with specific prospects?
Cookies! Also IP Address Information.