Worldspan
To access a booking in Wspn you must type in what command?
*GDS locator
What command would you use to check the ticketing agreement?
4G/TA*(PLATING AIRLINE CODE)-(ALL OTHER AIRLINES IN PNR)-E
Ex. 4G/TA*AA-DL/UA/AC/AS-E
True or False:
The definition of an exchange would be an involuntary change to an original airline ticket outside of the void window.
False.
An exchange would be a voluntary change.
What are the type of Even Exchanges?
Schedule Change, Waiver Exchange, Wholly Unused Tickets, and Partially Used Tickets
Can the help desk agents accept schedule changes?
Yes, you will be schedule changed during this training.
What is needed to issue a PNR?
Phone, Itinerary, Name, Taw
What is the rule to use to choose the proper validating carrier for a Domestic Itinerary?
Choose the last carrier in the PNR
True or False:
If the Cardmember does not take the outbound flight they can still fly on the return flight.
False:
If the traveler is a no show for any flight, the remaining flight segments are cancelled by the airline and NON-REFUNDABLE. Some airlines allow the credit to be reinstated for a No-Show fee
What is a Waiver exchange?
The airline is allowing an exchange at no cost due to a major weather or natural disaster event
What does the F6 key do in Worldspan.
What do the following acronyms mean?
-FQ
-FOP
-G
-M
FQ-Fare Quote
FOP-Form of payment
G-Area to communicate with airline
M-Accounting lines
What is the rule to use to choose the proper validating carrier for an International Itinerary that does not go over an ocean?
Choose the last carrier that crosses a border.
What is a Stopover?
A Stopover is a layover that is minimum 24 hrs in length.
When will a passenger be able to even exchange a Wholly unused ticket?
When a ticket has not been used some airlines allow for an even exchange as long as the fare rules state that Historical Fares can be used
What does *UQ help with?
Check to see why something has not been ticketed
What command would we use to reverse the below flight.
A12DECDFWIAH-AA
A/R12DEC-AA
True or False:
I am able to use the pricing format 4PCXX to override and price on another carrier use if the PNR contains (BA) British Airways.
False.
if a PNR contains British Airways then the carrier override should not be used. This is a modification and will result in a debit memo.
True or False:
If a customer cannot outbound flight but wants to retain the return flight we are able to complete a partial exchange for this customer.
False.
This is a whole unused ticket and the entire ticket must be exchanged.
When will a passenger be able to even exchange a Partially Used Ticket?
After a portion of a ticket has been used, some airline fare rules allow for the remaining portion to be changed using the Historical Fares
True or False:
As an HD agent you will support Frontline agents with Exchange process.
True.
What is the pricing command used to book at the lowest price in that cabin excluding basic economy.
4PLFBFXD
True or False:
If a PNR contains Delta and Air France then Delta should always be the pricing carrier.
If the PNR has the following airlines; Delta, KLM, Air France, or ITA, then Delta should always be the pricing carrier. The pricing format that can be used is 4P*CDL
What does the first letter in a Fare Basis Code usually represent?
The Booking Code
What fare option would you choose when completing a manual-partial even exchange?
Select “Store Fare Not Required” – This option will NOT store the fare but WILL change the TAW
What is the dollar amount valuation of JPMorgan Chase assets?
2.6 trillion