By the Numbers
Day 1
What day is it always at Amazon?
These get in the way of delivering results.
What are mechanisms or processes?
Day 1 companies embrace them.
What are new trends?
Obsession
What does Amazon have for its customers?
Serving the 'average customer.'
What is a signal of Day 2?
What is a type of door or decision that can be reversed?
These distract from customers.
What are (any of the following): inward facing processes, rules, or complexity?
Customer obsession, resisting proxies, embracing new trends, and high-velocity decision-making.
What are essentials to a Day 1 culture?
Process
What is a common example of a proxy?
Organizational decline and entropy.
What are development stages for a Day 2 company?
4
How many (core) elements make up Amazon's Day 1 culture?
The process becomes the thing.
What happens very easily in large organizations?
Listening to diverse customer perspectives.
What is a key principle of working backwards from the customer?
Death
What is the final stage of a Day 2 company?
They may make high-quality decisions.
What are Day 2 companies?
1997
What year did Jeff Bezos first refer to "Day 1" in an Amazon shareholder letter?
A key question to ask when evaluating a process.
Do we own the process or does the process own us?
Arbitrary heirarchy, processes, or rules.
What are things a Day 1 company doesn't tolerate?
High-velocity
What is key to Day 1 decision-making?
These distract from focusing on customers.
What are (any of the following): excessive organizational layers, committees where no single person is the decider, inward facing processes?
70%
What is the probably the right amount of information to have when making a decision?
You won't find any of this in a survey.
What is a remarkable customer experience? (Also acceptable (any 2 or more): What is heart, intuition, curiosity, play, guts, and taste?)
3D view
What is a perspective shift that can help view the constant changes of a Day 1 culture as positive?
Irreversible
What is a one-way door (or decision)?
They play a role in every decision made.
What are leaders at Day 2 companies?