Tires
The front two tires on a truck are called these.
What are steer tires?
This program is where you create and locate service tickets.
What is Call Center?
(Or Solutions Center)
What tab do you find the account notes under?
This is the order in which we pick up calls.
What is top to bottom?
Tractor is another word for this.
What is truck?
Tractors have steer tires and these tires.
What are drive tires?
This is our phone system and your timecard.
What is Five9?
These accounts have 4 digits (technically 7, but we don’t say the first three 0’s).
What are Goodyear National Accounts?
This is the color of the tickets that are available for dispatch.
What is Green?
This tire brand can be billed to Goodyear National and Preferred Fleet Accounts.
What are Goodyear?
Trailer tires are called these.
What are trailer tires?
This program will be your main form of communication with Team Leads and coworkers.
What is Teams?
These accounts begin with the letter “P”.
What are Preferred Fleet Accounts?
This contact (for each shop) gets two calls and a voicemail.
What is the first contact?
Always check these before dispatching, to confirm if there are tire preferences or special instructions present.
What are Account Notes?
The two most common tire sizes you will see are 11R22.5 and this size.
What is 295/75R22.5?
This is the program you use to send emails to Team Leads.
What is Microsoft Outlook?
(Or your Goodyear email)
These accounts have 6 digits, and they are only good at GCTSC locations.
What are GCTSC Accounts?
how many number of contacts do you need to call for each shop (if no one is answering).
What is three?
Driver/Bob is angry and cursing. He just hung up on you. What is the notation that should be left in the service ticket?
What is Driver/Bob disconnected, calling Driver/Bob back?
These are the two types of retreads you will deal with at Fleet HQ.
What are Pre-Cure and Unicircle?
(Or PC and UC)
This is the program you use to send emails to customers.
What is Five9?
(Or your Five9 email)
A “Nonsig” is this type of account. ( Hint the answer is not Canadian )
What is a Goodyear National Account?
Whether it is business hours or after hours, you always read these (for a shop) prior to calling the shop.
What are the Dealer Notes?
All notations must include these three things.
What are the person's name, the person's title, and what was said/what happened?