Initial Investigation
True or False. True or False. Analysts can issue Provisional Credit to claims with pending transactions regardless if the transactions have chargeback rights, or not
False
True or false. Analysts must force close a case that is subject to PVC Reversal.
False
Under Regulation E, an investigation can be considered satisfactory if there is a review of the bank’s records to determine if an error did or did not occur.
True
Which close code is used when finalizing below threshold claims?
357 Closed - Under Threshold
What is the LEAN Adjustment Hub Close Code used for canceled claims?
322 Closed- Client Withdrew Claim
How much is the fee charged to cardholders when cash is withdrawn over the counter from a bank teller (OTC) or from a non-MoneyPass™ ATM?
$2.50
Which tab in LEAN do you go to when uploading documents?
Docs tab
How much is the fee charged to cardholders when cash is withdrawn over the counter from a bank teller (OTC) or from a non-MoneyPass™ ATM?
$2.50
Rather than conducting an investigation or pursuing the chargeback, what would be the action for transactions below the threshold or de minimus claim?
Close the claim as under threshold and issued final credit
Which tab in CST/ Galileo can users locate and reverse fees?
Account Info >> Fee History
If we don’t have enough information to deny the claim, validate if there are chargeback rights and submit one if possible.
True
In the Case Outcome Category, which radio button should always be selected by users?
Skip Case Outcome
This occurs when a member requests not to pursue the claim that they filed due to merchant credit, merchant resolution, or transaction recognition
Claim Cancellation
What is the minimum account balance required to request for a refund check after issuing final credit or provisional credit on the account?
$1.00
A cardholder filed a dispute for unauthorized transactions stating that she let her boyfriend use the card to buy groceries on 12/01/2019 but did not permit him to make the other charges made on 12/02/2019. Which of the Four Walls of Investigation is needed to be reviewed to verify if the cardholder revoked the 3rd party authorization or not?
Call History
Under Make a choice in Lean Adjustment Hub. Which option below should the analysts use to proceed with PVC reversal transition?
Deny the Claim
In which tabs in Galileo can analysts check pending transactions?
Account Details and All Transactions
A provisional credit was issued for a disputed unauthorized transaction. However, upon investigation, it was determined that there was no error that occurred. What adjustment code should the analyst use?
-TC on the 5th business day after the claim is finalized.
What are the Four Walls of Investigation?
Reviewing IP/ IVR Records
Reviewing Call History
Reviewing Transaction Details
Reviewing Transaction History
Which close code is used when finalizing claims where valid re-presentment is received through pre-arbitration?
366 Closed - Pre-arb Lost