Our Purpose and Guest Promise
Why are refills so important?
Because it demonstrates the spirit of Italian generosity. It enhances the dining experience, shows attentiveness, increases guest satisfaction, and can lead to better tips.
How many meatballs come with the Spaghetti and Meatballs?
How soon should you greet a table after seating?
30 seconds
How long should you wash your hands?
You should wash your hands for a total of twenty seconds.
What are ways we can help each other in the dining room?
When you pass other tables, you can provide refills and pre-bus.
When guests think of Olive Garden, what comes to mind?
Abundant, Craveable, Unlimited, Breadsticks, Salad, Generosity, Convenience, Tour of Italy, Italy, Family, Value, Never-Ending, Friendly Service.
Which soup includes sausage, potatoes, and kale?
Zuppa Toscana
What should you bring for the table when greeting them?
Coasters and a smile.
What kind of shoes should every server wear?
Slip-resistant, AKA non-slip shoes.
What do we do when a gusts asks where the restroom is?
We show them where it is; we do not point.
What does "Italian Generosity" mean in service?
Make a genuine connection with guests, make great recommendations, describe generous portions, provide friendly and attentive service, let guests know about the never-ending first course and offer refills, offer a 2nd beverage, value guest time and expedite service by immediately taking and delivering orders, remember regulars' names and preferences.
Which dipping sauces are available for breadsticks?
Alfredo, marinara, five cheese marinara. Meat sauce and tomato sauce are available as well; these are not included online or on the certification test.
When should you suggest appetizers?
During the initial greet.
What is double handwashing?
Washing your hands in the bathroom and washing them again at the nearest hand washing sink.
What guide can we use to find detailed information on the drinks?
Think Drink Guide
What is our purpose?
To delight everyone we serve with our sense of Italian Generosity.
Which entree includes Chicken Parmigiana, Lasagna Classico, and Fettuccine Alfredo?
How can you speed up service while taking an order?
Write down the order and repeat it back to the guest.
When should you replace the sanitation bucket?
Every 4 hours or when visibly cloudy.
How are non-alcoholic beverages presented at the service bar? How are these beverages rang in?
1. Cocktails have whipped creme and a cherry.
2. Always in a green glass.
3. Always rang in using the green keys on DASH.
What is Olive Garden's guest promise?
Never-ending, abundant, Craveable Italian food served by people who treat you like family.
What are the five types of cheese in the Five Cheese Ziti?
Mozzarella, Parmesan, Romano, Ricotta, and Fontina.
What are the steps of service?
1. Greet, make suggestions and take order.
2. Deliver drinks, appetizers, soup, salad and breadsticks.
3. Deliver entrees and check back.
4. Offer dessert and pay "mint"
Who can re-enter the restaurant after closing?
Only managers can authorize re-entry.
Name the four different types of non-alcoholic drinks at the service bar.
Smoothies, Italian bottled waters, espresso and specialty coffees, and fruit juices.