Payment Calculations
What is our Key Phrase when explaining how a min payment is made?
Based on a % of the Balance
How many cycles does our company have?
10/11
30,60,90,120+
What is NDS?
Now, Due, Statement
How many colors in the rainbow?
What happens with the min payment on a highest balance if the overall balance decreases?
Does it: Increase/Decrease/ or stay the Same
Stays the same
Is cycle 23 a due date or an aging date?
It is an Aging Date?
Who two account holders are the same?
Cardholders/ Co- Applicants
Please give an example of the now due statement for a 30 day account reflecting $100.00 past due.
There is an amount of $100.00 Past due, due today with debit card by phone.
How many days are in September?
30
With the Balance plus accounts how are min payments calculated?
It compares 2 types of payment calculations and takes the highest amount as the min payment for that billing cycle.
What is the difference between aging and rolling?
Aging is when we go into a new billing cycle
Rolling is when we are going from one delinquency to another
What prevents an account from being eligible for a cycle jump?
- Past due
- Cycle Jump in the last month
- Active Promotion
What happens if an account is not DNC?
The company could be at risk of getting fined.
100% of bonus will be lost.
How long is Esteban Uboldi's Hair?
Bald
When is daily interest applied to the account?
Aging date
Todays Date: Oct 1st
Due Date: 6th
CH is always paid on the 10th of every month.
How would you set up a payment arrangement to keep their account current each month?
Schedule a payment for the 10th of every month collecting the total amount due.
Advise that they will have a past due amount paid and the amount for November paid as well. Then they will be paying early.
What is deferred interest promotion?
Suppressed interest that is accumulating in the background and will be applied at the expiration date at 5pm CST if balance is not paid in full.
What is the difference between FA's/ TP's?
FA's are authorized users that can know account details and speak on behalf of the cardholder. We can give information about programs, and inform of the amounts due on the account.
TP's are people we can not disclose any information to.
Where in the US did the company start?
Arkansas
What account type does the minimum payment fluctuate?
Due date is : 28th
Current date is 9/26th
Cardholder is always paid on the 5th of every month.
There is no promo on the account. What would you offer?
- Offer a cycle jump to the 5th.
- Or schedule auto pay to process the min payment due on the 5th.
What happens when an account is on a suspended promo?
At a 45 day Notice will be sent and the account will be suspended. The account will have regular interest applied to the account. With 6 months of consecutive payments the promo can be re-instated on the account.
What is the call recording disclosure?
This call is recorded
What was the purpose the HelpCard was started?
To give patients the ability to pay for services the are needing to get.