Spider-Man: Homecoming
When verifying the borrower or co-borrower, what information must team members confirm?
Full address of the property
Borrower's first and last name
A team member may accept a verbal policy update for hazard and wind from:
An agent or carrier
Stan Lee made his final Marvel cameo in which movie?
Avengers: Endgame
Trevor Slattery revealed in Shang-Chi and the Ten Rings that he managed to escape execution with a performance of what?
Macbeth
What does S.W.O.R.D. stand for in WandaVision?
Sentient Weapon Observation Response Division
A midterm carrier change requires authorization from the:
borrower
Team members request a payment for a flood policy by:
Emailing disbursement management
Which actor played Marvel’s first Asian superhero, Shang-Chi?
Simu Liu.
An expedited payment is acceptable if:
The policy will cancel within the next 3 business days
Who is the Power Broker in The Falcon and the Winter Soldier?
Sharon Carter.
What is Mobius’ last name in Loki?
Mobius.
If the borrower is calling to update their homeowner policy, a team member would:
Offer a one-stop callout to the borrower’s agent or carrier
Who was Monica Rambeau’s mom?
Maria Rambeau.
Who directed Eternals?
Chloé Zhao.
A team member would need to deliver the mini Miranda statement when:
The borrower calls to check receipt of the current policy
The borrower hands the phone to another person
The carrier calls on behalf of the borrower
(Anytime you speak to a live person)
Daily Double
The customer is required to obtain a flood policy for $250,000 but has a flood policy for $150,000, the customer would receive an LPI policy for:
$100,000
Daily Double
Which key will move the cursor to the next editable field?
Tab
Team members will use _____ to locate an account if the caller does not have the loan number on hand.
LSCH
Who said, “What is grief, if not love persevering?”
Vision.
Team members will update verbal information from the agent on the _____ screen.
HAZ1
In what town was Wanda’s hex located?
Westview, N.J.
Is Salma Hayek’s Eternals character Ajak male or female in the comics?
Male.
In the HAZ1 screen, using the _____ key will allow team members to view the insurance company.
F6
For escrowed loans, team members will update a code of _____ in the Pay Type field to indicate an agency-billed policy.
3
Team members will notate 100% of calls using the _____ screen.
HAZN