Products
Liquid topical product used twice a day
What is minoxidil solution?
What is Ecommerce?
Prescription pill taken daily
What is finasteride?
What is Ecommerce?
Add-on product meaning
What is a product you can not buy by itself?
$25/month
What is the price of finasteride?
It's FREE!
What is the cost of the first doctor consultation?
Treats dandruff and reduces itchiness
What is Ketoconazole shampoo?
Designed for customers who aren't sure what medication will be best for them
What is Let the Doctor Decide (LTDD)?
The main difference between minoxidil foam and solution
What is the ingredients! and application and cost :)
Compliments Keeps hair loss treatment, but does not prevent hair loss
What is Keeps thickening shampoo and conditioner?
Three
How many pharmacies does Keeps work with?
Finasteride and ketoconazole
What are the two products that require a prescription? (that are launched to all customers)
Cadence of Keeps subscriptions
What is 3, 6, or 12 months
Status that is essentially the "automatic" hold period
What is Delivery_Enqueued ?
3-4 months
24 hour
How long is the delay between when the first order is created and when it is sent to pharmacy?
Products that can't be purchased on its own
What is an Add-On?
A customer writes in and can't complete the consultation because it says they needs to have own doctor send in the prescription.
What is Out of State?
Status that means the order is successfully at the pharmacy
What is Status_Complete?
Topical finasteride
Upsell_pending
What is the journey status when a customer purchases OTC and is asked if they want to upgrade and add finasteride
The two products that make up Plan A
Two methods for a customer to renew prescription
Annual Renewal Consultation and Continuous Care Journey
Two main purposes of Journeys
Show Care Team where a customer is in the flow and to transition accounts to the right state