Business Management
Which of the following pathways perform a variety of clerical tasks for businesses and organizations?
A. Administrative Support Pathway
B. Operations Management Pathway
C. Business Information Management Pathway
D. General Management Pathway
A. Administrative Support Pathway
Which of the following is the exchange of thoughts, opinions or information by speech, writing or behavior?
A. Communication
B. Discussion
C. Transmission
D. Research
A. Communication
Which of the following is an important requirement for many marketing careers?
A. Knowledge of science
B. Knowing basic mathematics
C. Obtaining a bachelor’s degree
D. There are no requirements
D. There are no requirements
Which of the following is NOT a management characteristic associated with
delegating management?
A. To trust employees’ work ability
B. To be confident
C. To be a micromanager
D. To have a high workload
C. To be a micromanager
Which type of business produces processed goods by changing raw goods into a
more finished form?
A. Intermediaries
B. Service firms
C. Processors
D. Producers
C. Processors
Which of the following receive one of the highest salaries in the country?
A. Warehouse managers
B. Chief operations officers
C. Operations research assistant
D. Administrative Clerks
B. Chief operations officers
Which of the following models of communication best describes simultaneous interpersonal communication?
A. Shannon-Weaver Model
B. Aristotle Model
C. Interactive Model
D. Transactional Model
D. Transactional Model
If a company decides to focus marketing efforts on people who love mountain
climbing, which method of segmentation did they use?
A. Demographics
B. Psychographics
C. Geography
D. Random
C. Geography
Which type of leadership style should be used when the group has a strong sense
of teamwork and a familiar routine?
A. Visionary
B. Democratic
C. Autocratic
D. Laissez Faire
D. Laissez Faire
Which of the following is an example of a non-profit organization?
A. Beauty salon
B. Salvation Army®
C. ITT Technical Institute
D. Amazon®
B. Salvation Army®
Which of the following is NOT a suggested major for human resources managers?
A. Labor relations
B. Organizational communication studies
C. Accounting
D. Personal administration
C. Accounting
Chris and Susan are discussing their plans for the football game tomorrow night over the phone. Which of the following would the phone be considered in the scenario?
A. Information source
B. Channel
C. Message
D. Receiver
B. Channel
Which of the following decisions would be considered part of the “product”
element of the marketing mix?
A. Whether to put a product on a table or shelf
B. Whether to make a product blue or red
C. Whether to make a product $5 or $10
D. Whether to have a sale on product A or product B
B. Whether to make a product blue or red
Who should external communication flow through?
A. All employees
B. A public relations person or manager
C. A variety of media members
D. Loyal or long-time customers
B. A public relations person or manager
The employment process is carried out by which department?
A. Marketing
B. Distribution
C. Management
D. Human resources
D. Human resources
Which of the following is correct about professionals in Operations Management Pathway?
A. All entry level positions require an undergraduate degree
B. They only deal with machinery and have little to do with people
C. Must be on call to deal with emergencies at any time
D. Pay for operations positions varies greatly across industry segments
C. Must be on call to deal with emergencies at any time
Which of the following involves selecting the appropriate channel of communication for the message delivery?
A. Decoding
B. Transmitting
C. Encoding
D. Listening
B. Transmitting
For what does marketing depend on the human resources department?
A. To implement marketing plans by setting goals and objectives
B. To bring in money for the marketing budget
C. To get people interested in the products and services offered
D. To hire people who are aligned with the marketing strategy
D. To hire people who are aligned with the marketing strategy
A speech is an example of which type of communication?
A. Two-way nonverbal
B. Two-way spoken
C. One-way spoken
D. One-way written
C. One-way spoken
A system used to record, classify, summarize and report the financial position of a
business is known as which of the following?
A. Management
B. Distribution
C. Accounting
D. Human resources
C. Accounting
Professionals in the Operations Management Pathway are NOT responsible for which of the following?
A. Storing products
B. Transporting goods
C. Planning training and orientation
D. Inventory control
C. Planning training and orientation
During a presentation at work, Alexis is maintaining good eye contact and using gestures to emphasize certain points. This is an example of using which kind of communication?
A. Passive-aggressive
B. Assertive
C. Nonverbal
D. Professional
D. Professional
Which of the following is NOT one of the discussed functions of marketing?
A. Pricing
B. Marketing information management
C. Buying
D. Financing
C. Buying
Which part of the business plan identifies plans for pricing policies?
A. Proposed marketing plan
B. Self-analysis
C. Trading area analysis
D. Product description
A. Proposed marketing plan
Which of the following is NOT one of the modes of transportation distribution
typically uses?
A. Cable
B. Railroads
C. Trucks
D. Waterways
A. Cable