Day 2 Jeopardy!

SHS

100

Name of any pro-monitored security package

Secure
Secure plus Video
Control

Control plus Video

200

This service comes included with SHS and gives the customer protection against identity theft

TOS (Telus Online Security)

300

Regular price of the Secure plus Video plan.

$57

400

Name the devices included in every pro monitored package

2 door/window sensors

1 motion sensor

Control panel

500

This is the plan we mostly pitch to customers.

Control plus Video

Mobility

100

We sell mobility plans for Telus and _____

Koodo

200

An uber driver using a lot of data for GPS and music would benefit from this plan.

Unlimited Plan (POM)

300

For a customer we pitch, we want to know these things about their current mobility plan:

Who they're using?

How many users are on their account?
How much data are they using?
How much are they paying?

400

A 70 year old customer who uses a flip phone would be a good fit for this plan

Talk & Text

500

The activation fee on 3 lines would be

$150

CRTC

100

This is the app we use to do a sales confirmation call with customers

Telus Business Connect

200

We do this form every day before going to the field

Daily Check-in

300

For every new service that we sign up, Telus performs a _______ check

Credit

400

This is the delay on the bill for mobility credits

2-3 months

500

This service comes included with SHS and needs to be mentioned to the customer

TOS

Discounts

100

The discount when two or more customers sign up for Telus POM plans on the same account

Family Discount

200

Name the discount when a customer has FFH and is signing up for a Telus POM

MNH20port

300

The total $ discount for a customer who has 3 Telus POMs on their account (No FFH)

$30

400

The total $ discount for a customer who is eligible for MNH discount and is signing up for 2 Telus POM. 

$55

500

The highest total $ discount a pro monitored SHS plan gets when they are getting a 5 year term, have Telus Internet, and have Koodo cell phones.

$20

Random

100

The acronym for a mobile and home discount

MNH

200

This smart home security device lets the customer talk to someone at their front door even when they're not home!

Doorbell Camera

300

This smart home security device will let you know if your window has been broken into

Glass break sensor

400

The service Telus offers for customers who want immediate contact with emergency services if they fall and can't get up

LivingWell Companion

500

All of the necessary steps of a business connect confirmation call

State your name and vendor

Mention the call is recorded

Qualify them by their last name/address

Go over pricing/contract/cancellation fees

Mention the credit check