PN Engage
What should you insert into your greeting when you answer the phone?
A product and service
What is your hub for all things marketing?
Marketing Wiki
Why is it important for each center to have a local IT rep?
you need an IT resource who can help you maintain systems proactively and help in times of unplanned outages.
What is our brand promise?
Helping others succeed
How long should a customer wait to reply to them if they send an email?
Auto response or immediately
What is the site that we use for campaign materials, templates, and collateral?
IMC or LMap
Why is the security of customer data important?
The security of your customers data is important to protect both your business and customers but also the PostNet brand and all those in the network.
People don’t buy from businesses, they buy from people the __ &___
Like & Trust
When should you greet the customer when you are with another customer?
Immediately when they walk in, no more than 5 seconds after
The ________ ________ Program helps extend your marketing budget twice a year.
Ad Match
Should you use your center email for personal business?
No, you should keep your PostNet.com email addresses to PostNet business.
What are the 3 ways we help others succeed
Quality
Menu of services
Solutions
Name the 4 steps of customer engagement
Greet
Understand
Provide Solutions
Conclude
The Integrated Marketing Center (“IMC”) is where you can customize and download _______ _______.
Marketing materials
What is the benefit of a named (Stand Alone) email for center owners?
You can use it to do business for your center that you may not want your employees to see.
Such as employment related emails when hiring or dealing with employees. Contract info with vendors or customers. It allows you to communicate as the owner in a professional and secure method.
A brand is not just a logo, an ad, or your business card, it’s an _______ !
Experience
Name the 4 steps of a greet
Greet
Smile
Ask
Approach
What do you submit on iPostNet to have HQ Marketing create a custom marketing material for you?
Design Request
What can you use G-Suite for besides email?
G-Suite is a full office suite to allow file share, document and spreadsheet creation as well as a variety of communications tools.
Name 2 of the 4 key ways to deliver a great brand experience:
Deliver the Brand Promise
Provide Exceptional Service
Build relationships
Be Consistent