General Knowledge Iglass
The number you need when checking if there is unknown outage
What is Node?
In Main data what first thing to check
What is Status?
System you can view whole node
What is iglass?
The device has a battery back up
What is an MTA?
You must do this before adding customer owned modem
What is verify?
The Node is located in this tab and system
What is the little house?
You must double check this every time to ensure you are on the correct customer?
What is Account Number?
System you can check the speed code.
What is Noms?
A Modem that we do not replace
What is customer owned?
To add customer owned modem what tab do you open
What is big equipment tab?
The Cities that are in Continuum system
What is Mooresville, Davidson, Cornelius, and Small part of Huntersville?
Noms allows you check packet loss by
What is pining the modem?
System you can see flaps or drops on a account
What is Iglass and Noms?
Customer owned modem is bad how do we help
What is offer them to rent one of ours?
To see if modem is on account what tab in broad hub do you go to
What is account level equipment tab?
The color that means there is an issue on a node
What is red?
Noms allows you to do this that may help a router reconnect
What is reset?
System that allows you to ping a test
What is NOMS?
Daily Double
Modem that is not compatible
What is netgear?
The tab can you reset a modem in broad hub.
Account level equipment tab?
The color you want to see on account level and street level
What is green?
When resetting the modem what else should be happening
What is resetting the router
What system allows you to search by node
What is iglass?
Minimum Specs for a modem
What is Docis 3.0, 16 channel min?
How you tell difference between MTA and Modem in broad hub
What is account level equipment tab?