Review
You can log into the PC as early as _ mins.
What is 5?
This team reaches out to Customers who have been deemed as high risk, but have not yet cancelled services.
Who is At-Risk or ATR?
Handles inbound calls from Customers who ADT has identified as most likely to leave ADT in the next 12 months.
Who is Advanced Care Team or ACT?
Training
What is Aux 6?
Posts shares by a company's employee generates _ times more engagement than posts from the company itself.
What is 8?
This is the time you can log into Avaya at the beginning of the shift.
What is 1000 or beginning of your shift?
This department that will work with our Customers on a solution that will fit their budget in case they are late on payment or cannot afford to pay on time.
Who is Collections?
This department reaches out to Customers who have recently cancelled their service with ADT.
Who is Winback?
Place Avaya in this to take a call.
What is Auto In?
Do or Don't: Be Smart.
What is Do?
IDB means this.
What is Inclusive Diversity and Belonging?
Daily Double!!!
Team who handles resolutions when customers are dissatisfied with something about their service.
Who is Account Management or AM?
Often referred to as our Movers program.
What is relocations?
Aux 4
What is Meeting?
Our Code is a place where you can find information about our policies, values and who we are as an organization – and what we expect from our employees.
What is Code of Conduct?
Name of the program we use to handle call.
What is Avaya?
They are responsible for BBB and Attorney General resolutions.
Who is Customer Relations?
Team who performs troubleshooting with Customers who need advanced technical support.
Who is Customer Technical Support or CTS?
Break
What is Aux 1?
Use this email to report an Ethical concern.
What is adtethicsoffice@adt.com?
ADT's Cultural Markers
What is BLUE?
This team who supports Customers when they want to add more security devices, or totally upgrade their system.
Who is Existing Customers or EC?
Uses video calls to troubleshoot with the customer.
Who is Virtual Support Center or VSC?
Used when documenting an account after the customer hung up.
What is After Call?
Daily Double!!!
Use these (2) hashtag with every post.
What is #ADTEmployee and #WeAreADT?