Homeserve
What policy covers the weather head and the service entrance conductor?
Exterior Electric
Where can you find all partners and products?
Streamline
Why can't we have phones on the sales floor?
We work with sensitive information everyday!
What is the login group?
HSUS
Angela
What is not a benefit of Homeserve protection plans?
use of contractor of choice
When do you need to read the auto renew statement?
Every time a product is purchased
Why is it important to read everything verbatim?
Legal, compliance, and if not read, may change meaning of it
Where can you find past payments that were made?
Payment history
I was born with a 6th toe
Brittany
What type of script are you in training for this week?
Cross sell
After what sound should an agent start talking to a customer?
After they hear the "beep"
What are some benefits of Homeserve coverage plans
Local Licensed contractors, 24/7 hotline, $0 deductible, repairs guaranteed for one year
Where would you find any future payments that are due?
Installments
I like the Raiders
Dennis
What type of coverage is paid through the utility bill?
On bill
About how many policies does Homeserve have to date?
8 million
How many times should you try to rebuttal an objection?
At least 1 time
Where can you find the service agreements if the customer would like another copy sent to them?
Print history
My favorite baseball team is the Yankees
Trevor
What should you do if a customer doesn't want to be recorded?
Ask to put them on hold then find a supervisor to listen to the call to make sure you are in compliance.
Where in Streamline can you find all exclusions and inclusions?
Terms and Conditions
Why is inflection important to have in your voice?
What is the difference between off bill and on bill?
Off - pay with card/bank account
On- pay on utility bill
I like to mountain bike
Sean