My CSP
Satellite and high tech receivers
What is Directv?
Directv's Google
My CSP
Name 4 24 hour sports network specific to that sport listed in the commercial choice package.
What is nba nfl, mlb, and nhl network.
Five sections of the call flow aka AT&T promise
What is
1. warmly welcome
2. uncover the needs
3. personalize solutions
4. gain agreement
5. close the agreement
Name 5 items on trending now
What is
1. Installation / Service Call Form
2. Commercial Required Disclosures
3. Streaming Only Accounts4. TV Apps Require an Internet Connection (DIRECTV)
5. Apple Hub
Name two women's channels that are in Business Xtra but not on Business Entertainment.
LMN and OWN
A tool that helps when speaking to Public accounts. We provide this tool so a customer knows how much business they could potentially lose to a competitor if they do not supply these packages.
Profit Calculator
Customer says they want to set up 20 accounts with you when they first call in.......
ICHYWT
Must be read every time a sale is made this is the legal part of the sale.
What is Commercial Required Disclosures
In HOS and POL Travel Channel is included in what package? How about in BAR?
Business Xtra for HOS and POL
Commercial Choice for BAR
Standard food and beverage cost percentage across the industry
35%
"current situation" is in " uncover the needs" but it will always help you with _________ specific reasons to the business.
what is 2
Accounts that have their own promotion, and cannot be set up by CDS only the back office.
What is National Accounts?
You must ask yourself, "does this apply to this customer", if it does you must click the drop down.
What is Commercial Required Disclosures.
You will use this daily to build leads, send emails and make sales.
Salesforce
You must read this word for word while using your call flow
What is " the red sections"
Every SINGLE customer will get one once they sign up, and if they dont you he/she will get one, and they both come from salesforce.
What is a welcome email and a follow up email.
Name 4 selling points for zip code 60632
What is
Big Ten NetworkCollegiate Big 10 (COLLEGIATE-B10)
NBC Sports ChicagoBlackhawks (NHL), Bulls (NBA), Cubs (MLB), White Sox (MLB)
Used to create the customer account and generate the current offers and schedules installation date.Credit checks are done here.
OMS order management system
4 different scenarios on call flow and must be used on every call
What is
1. If sale
2. If no sale
3. Dealer lead
4. If held lead