Inclusion
This is the team responsible to assisting users specifically when they feel discriminated.
Regulatory Response
This team are experts in mediation who are looking after conflicts between guests and hosts during reservations.
Resolutions 2
Name the 4 Promise Statements.
1. Host our Community
2. Take Good Care
3. Make Service Magical
4. Help Everyone Belong
Name the 3 founders of Airbnb?
1. Brian Chesky
2. Joe Gebbia
3. Nathan Blecharczyk
Inclusive hospitality is a critical part of being a successful Host.What does this mean?
Accepting and welcoming all guests from all backgrounds
Providing an equitable experience and accommodating guests’ needs
Building connection through differences and commonalities
Adopting an open mindset and willingness to ask questions to learn what guests may need for their stay
This is a go-to team for any physical damages occurring during a reservation.
Claims
Name at least 1 service behavior under Host our Community.
- Acknowledge their situation
- Empathise with what's happening
- Thoroughly understand the circumstances
- Prioritise urgent and sensitive matters
Airbnb logo
Bélo
It is a dog or miniature horse that is individually trained to do work or perform tasks for people with disabilities.
Service Animals
This team supports Airbnb's non-profit organization and works with Hosts who open their homes during times of crisis.
Which Promise Statement has a community outcome that is 'To respect the time of our community members'?
Take Good Care
What is our Team Animal?
Ellie, the Elephant
Give at least one thing that we don't allow our hosts to do when a guest is accompanied by a a service animal.
A team of experts when it comes to general inquiries on how Airbnb works.
Community Education
It is the Community Outcome of Help Everyone Belong.
To build the world's most loyal travel community
The name Airbnb stands for ______.
Air bed and breakfast
It is an animal that provides companionship, relieves loneliness, or helps with depression, anxiety, or certain phobias but is not required to have special training to perform tasks that assist people with disabilities.
Emotional Support Animals
This team is focused on resolving issues for users who are disputing punitive enforcement actions resulting in platform suspensions.
Appeals
These are the 3 essential parts of Service Promise.
1. Promise Statement
2. Community Outcome
3. Service Behaviors
San Francisco, California