Chapter 1 & 2
Chapter 3
Chapter 4
Chapter 5
Chapter 11
100
In the second stage of dying, the patient may ask the question, "Why Me?"
What is anger?
100
Name one characteristic that would make a minor be considered "emancipated", in other words, they can make their own health care decisions?
What is being in the military
100
This type of listening involves being patient while the message is spoken and giving the speaker your undivided attention.
What is active listening
100
The ideal temperature for a doctor's office should be ______ for the comfort of the patients.
What is 68-70 degrees?
100
The inside address of a business letter contains what information?
What is the address of who the letter is going to
200
This type of hospital provides 24-hr care for pts. who are medically stable
What is a Rehabilitation Hospital?
200
When a person appoints another person legal authority to act on their behalf (usually because they are considered to be unable to make their own decisions regarding their health care) it is known as ________________.
What is durable Power of Attorney
200
This form given at the end of a patient’s visit, completed by the physician with handwritten short statements, also serves to: improve compliance by the patient, legally protect the physician, reduce phone calls and cement the bond between physician and patient.
What is a patient instruction form
200
The main part of the business letter is also known as the ________ of the letter.
What is the body?
300
Who is the founder of the American Red Cross?
Who is Clara Barton?
300
The customary code of conduct, courtesy and manners in the medical profession is known as
What is medical etiquette?
300
A safe environment and a feeling of security would fall under what category or level of needs in Maslow's Hierarchy?
What is Safety Needs
300
This form can be mailed with the new patient registration form, allowing the pt time to look up information and complete it accurately. This form gives information about a patient's medical background.
What is a Medical History Form
300
Another word for the greeting of a business letter
What is the salutation?
400
Convalescent hospital that serves the needs of pts (usually elderly) who can no longer care for themselves at home.
What is a skilled nursing facility?
400
If a physician terminates a patient from their care without giving them proper notification (in writing) that they are doing so, it is known as ________________.
What is abandonment
400
Is the following question an open-ended question? Is your mother still living?
What is No Open-ended questions are questions that can't be answered with yes or no
400
A health care delivery system that strives to manage the cost, quality and delivery of healthcare by emphasizing preventive medicine, utilization of services and a network of providers. Example: HMOs, PPOs and IPAs.
What is a managed care insurance program
400
When companies design office systems to meet the needs of the human body, such as special keyboards for a computer, etc.
What is ergonomics
500
Credentialing approved by a state’s legislature (government) that gives you legal right to practice your profession.
What is licensure?
500
This act states that a person 18 or over may give all or any part of his or her body after death for research, transplant or placement in a tissue bank.
What is the Uniform Anatomical Gift Act?
500
Name two types of "special" patients you may encounter in a physician's office.
What is an angry patient, special needs patient, visually impaired patient, hearing impaired patient, anxious patient
500
Name one thing a sign-in sheet must NOT show in order to be HIPAA compliant.
What is not showing the patient’s names who are being seen that day or the reason they are being seen.
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