OMS
Who do we service?
Patients who are 65+ and/or on Medicare
What would you select first when trying to access a patients account?
Your Initials
What is the email when you need to reach out to IT if pt chirp is not working?
Support@chirpcare.com
Bonus-100
When pt are calling in to get labs done it is important that we book the next appt available?
True/False
False
What snippet do we use when creating a Phone Note?
.cssdoc
Bonus 50
Who are the two people who are assigned to pt?
Provider-(PCP)
Health Coach-(HC)
Double Jeopardy*
What would you do if you get a new call and they are in a different state from your last caller?
Switch the sub market to the correct market
Where can you find pt worry score?
Top left of the dash
When reviewing lab order it is important we confirm what?
Confirm patient’s name, DOB, order status, date, and service provider.
When a person calls in to sign up for one medical seniors we will cold txf them to PEC? Yes/No
No-Warm Txf
True/False:
Other one medical patient's use one medical seniors facilities/labs?
False
*Double Jeopardy
What are your pieces of authentication before being able to speak to caller about account?
First/Last Name-DOB
IF you see this sign (+) what does it mean?
You are adding something
Where can I go to look for specialist contact information?
Referral Tab
Double Jeopardy*
What does NLSD stand for?
National Location Status Dash
Bonus: 100
True/False:
One Medical Senior patients pay $199 Yearly to use our services?
False
When speaking with someone other than patient, We have to find out if the patient consent to share their private health information. Where would we locate this information?
Bonus:(Extra 200) How do we get to that tab?
Support Network
*Select patient's name in dashboard
What are worry score used for?
To know how worried we should be about pt.
Are we able too email pt referral? Yes/No
What would we need to do in order to email referral?
Yes-Confirm email on file
What is Nicolette's biggest pet peeve?
Not stepping out to blow your nose
Name the 7 markets me serve?
Arizona
Massachusetts
Colorado
North Carolina
Texas
Washington
What information can you find in "About Me"?
Children
Hobbies
Martial info
Etc.
What would someone need to have if they aren't listed as a person we can speak to about pt chart?
Prior Knowledge
What would we do to close out the lab screen to get back to facesheet?
Return to order list and hit close
Who took over for the 99 & 2000
Cash Money