Mastermind
Opens an incident.
What is F5?
Add
What is Control A?
DAILY DOUBLE!!!
What is 300%
Original name for ACT.
What is ARC?
This is the most useful tab.
What is Monitoring?
Last selection before you can fully access the account.
What is Issue Lookup?
Previous customer account
What is Shift F3?
Two reasons why customers need security.
What is:
New baby
New homes
New marriage
Children left home
New job
Increased travel
Retirement
Death
Divorce or break up
Burglary/Fire
Victim of Violence
Increase of Crime in areas
Loss of Health
Michael and Allison's role.
What are Unit Managers?
Displays notes left on the account.
What is Incidents?
Billing details can be found on this side.
What is left?
Close all windows
What is Control L?
Texting regarding the alarm
What is alarm messenger?
Year ARC/ACT began
When is 2015?
These are created when a request or issue is handled by a different work group.
What is Action History?
Press this to close an account.
What is F5?
DAILY DOUBLE!!!
What is Control P?
Amount of Company-Operated Monitoring Centers
What is 6?
Call Types you handle: At-Risk, Rate Negotiations, and New Customer _ for Dealers, acquisitions, and advanced systems.
What is On-boarding?
Red: Money added
Black: Charges
What is A/R history?
Documenting the account.
What is Control Shift F5?
Pre-Authorized transaction
What is Control Shift E?
5 Objectives of Security are:
1. Deter Crime
2. _ _
3. Protect Life
4. Fire and Life Safety
5. Lifestyles and _ _
What is: Minimize Loss and Life Events
This state was listed on both Allison and Michael's About Me slide.
What is Oregon?
Status: SKAMPOQNTJ
What is Job History?