Tooling
What is your customer facing email platform?
Helpscout
What channel will you get pinged in when your PDF is ready?
#sc-repairs-ready
What do you always have to do to the video before starting the VA?
Pin it!
What are the four product options we offer our sellers?
Sell Direct, Homebuilder, ODBO, List with Opendoor.
What are the largest drivers for repairs?
Paint, flooring, HVAC, Roof and Foundation
Where will you find missed comms in for OOO CEPs?
Admin
If a PDF isn’t ready in time for a DC appointment, what slack channel would you request one ASAP?
#DC-pdf-escalation
What is key when uploading an OR/VA link to admin?
That we change access so ANYONE can access the video.
What is the amount Opendoor will cash advance a seller to renovate on our dime?
Up to $10,000
What makes a strong confirmation statement?
Combination of facts you’ve heard & and feeling you interpreted
This system is where we will have/host our video calls (OR/VA, DC/LA)
Ring Central
When will your PDF be ready?
Two hours before the scheduled DC call
What is the next step for the pro-flow & expedited flow path after the VA?
Pro-flow - DC
Expedited flow - EA
How do you know if a customer is eligible for OD Backed Offer in Admin?
If they are marked “LwOD Lead” in Admin, they can go ODBO!
Where would I find if the home has solar in Admin?
home detail/seller input Tab
What are the three sections of Admin CEPs primarily work out of?
Transaction view, property page and the customer page
At the end of a DC/LA, what expectations do we need to set with a seller re: an EA (hint: there are 6 things)?
20-40 min, no one home, pets inside, gates unlocked, PPE, lockbox
Give me your ORVA agenda
10 mins for motivation & options
10 mins to walk through your home
Next steps
What are the fees for all our products?
5%
What information do we need to get for a Homebuilder customer (hint: there are 4)?
Builder name, community name, Sales Associate name & contact in (if possible)
What inbox do CEPs work out of?
The Contact Inbox
If you get a walk, what should you do with the offer?
Expire it in admin
A seller is late to a OR/VA, what should you do?
Call & LVM
Text
Note Admin
What add’l perks does a Homebuilder customer get?
2 days of free late checkout (LCO) with a $1,000 holdback
Describe (internally) what our fee covers
Taxes, maintenance, upkeep, utilities, marketing and finding buyer