Chapters 1-5
Chapters 6-10
Chapters 11-15
Troubleshooting Methodology
Scripting and Automation
100

This term describes the physical components of a computer, such as the CPU, RAM, and motherboard.

What is hardware?

100

This device displays visual output from your computer and connects via HDMI or VGA.

What is a monitor?

100

This file system is used by Windows and supports large file sizes, encryption, and permissions.

What is NTFS?

100

This is the first step in the troubleshooting process, where you gather details about the issue.

What is identifying the problem?

100

This programming concept allows code to run continuously until interrupted.

What is a loop?

200

This binary digit is the smallest unit of data in a computer.

What is a bit?

200

This Windows tool allows users to view active applications and end unresponsive ones.

What is Task Manager?

200

This setting in most browsers allows users to prevent websites from storing cookies or history.

What is private browsing or incognito mode?

200

This common tool is used to test whether a device can reach another on a network. (We used it when we setup our virtual servers, Proxmox)

What is ping?

200

This programming language is widely used for teaching and automation and is known for its readable syntax.

What is Python?

300

This part of the IPOS cycle is responsible for delivering results to the user.

What is output?

300

This type of memory is used to store data temporarily while the computer is on.

What is Ram? (Random Access Memory)

300

This cloud service model provides developers with tools and infrastructure to build and deploy applications

What is PaaS? (Platform as a Service)

300

This support method allows a technician to access and control a user's system from another location.

What is remote access or remote support?

300

This term describes errors in code that prevent the program from running correctly.

What are bugs or syntax errors?

400

This type of data is made up of only two possible values, often used in logical decision-making. (True or False)

What is Boolean data?

400

This Windows command-line shell enables task automation and configuration management.

What is PowerShell?

400

This virtualization software lets users run another operating system within a host machine while still operating in an operating system. 

What is a Type 2 hypervisor?

400

This is a structured plan created after identifying a problem, used to resolve and document the issue.

What is an action plan? (usually in Implement Theory)

400

We use these as conditional access to test if a condition is met.

What are conditional access statements or if statements?

500

This type of intellectual property protects the expression of creative works like software, but not the idea itself.

What is copyright?

500

This Windows feature uses a reserved portion of your hard drive to simulate RAM when physical memory runs low.

What is virtual memory or the paging file?

500

his branch of AI focuses on enabling machines to interpret and understand human language.

What is Natural Language Processing (NLP) Also will take LLM. 

500

This troubleshooting step ensures that users confirm the problem is fully resolved and no new issues were introduced

What is verify functionality?

500

This version control system allows developers to track changes in code and collaborate with others efficiently.

What is Git?

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