Five Steps
What are payments to PE?
"Payments to PE" is a process which must be followed for consumption-related queries.
What is P2PE App & where can it be accessed from?
Everything you need to handle a high-consumption query This can be located on Synthetic.
When should a PE be raised?
Only arrange a PE if the customer cannot or will not carry out the test themselves
What is it that you keep wanting to smell even though it doesn't smell particularly good?
You filthy animal..
Spanish or English?
First one to move is happy(gay)
The five -step approach is used to determine why.......
a customer bill is so high
What is required in the finance step of PE?
Is there a balance on the bill?
Has the customer missed payments?
Were the payments set too low?
Has the duration of the bills changed?
Was there credit on previous bill?
What should you tab the call as after giving the customer the L & F test instructions?
Email the L& F instructions to the customer
What is the purpose of LA Private leak?
A leakage allowance will cover a customer's Water & Sewerage element of the bill for the leak period
Turn me on my side and I am everything. Cut me in half and I am nothing. What am I?
The number 8
Complete the statement....
80% of the high bill queries are resolved within
the first 2 steps
What is needed for meter reading checks for PE?
Has the usage increased?
Is there any reason for an increase in the usage?
Does the usage match up with the amount people living in the property?
Meter exchange
How can you forward the flow test instructions to the customer?
Email the L& F instructions to the customer
When can't a LA be applied?
A 'LA' cannot be granted if the leak was repaired over 12 months ago..
A doctor and a bus driver are both in love with the same woman, an attractive girl named Sarah. The bus driver had to go on a long bus trip that would last a week. Before he left, he gave Sarah seven apples. Why?
An apple a day keeps the doctor away!
Identify one annoying trait of Quniso.Quniso.
literally everything....must be slow if you get this wrong...
Smart meters
Can a leak be confirmed without a job being booked?
If no job has been raised there is no leak
When would a leakage allowance be applied?
Any of these responses?
A 'LA' will be applied when a leak is confirmed
If not yet repaired a 30 Day Repair Allowance will be granted
Crossed supply ..If unconfirmed what should you do..
If unconfirmed raise a confirmation of job supply (using the job template on the P2PE)
If a shared supply is unconfirmed..what should you do..
.. raise a confirmation of supply (using the job template on the P2PE app)
Why are you required to read notes for High-consumption queries?
To check for...
Search the notes to see if there's anything to help your investigation
Has there been past conversations regarding high bills/usage?
Has the customer previously advised of a change in circumstances?
When should a customer be advised about a flow test?
If there is no reason for the increase in water usage there may be a leak
Crossed supply... if confirmed what should you do?
If confirmed in the job notes create a complex activity outlining what needs to be changed
If a shared supply is confirmed, what should you do?
If confirmed in the job notes create a complex activity