TRUE or FALSE
The Traveler can request to be contacted on an alternative phone number that is not recorded on reservation
TRUE
Which service case should be opened in PEGA to report an overbooking complaint?
Report Booking Disruptions
If the partner cannot accommodate the customer due to bankruptcy or change of ownership
A. Accommodation Closed
B. Overbooking
C. Change of Ownership
A. Accommodation Closed
When Booking.com relocates the Traveler the maximum difference is 40% of the original reservation price
FALSE
This is the Machine Learning model that generates an email to the traveler with viable alternatives (ideally up to four).
Look2Book
Partner cannot accommodate the guest due to other guest book the reservation
A. Overbooking
b. Fully Booked
C. No room available
A. Overbooking
If you tried contacting the Partner and they are unreachable over the phone, the Partner Intake form will be sent to the Partner instead to wait on their input
TRUE
What is the maximum budget cap (in EUR) that will be approved by PEGA per relocation?
60 EUR
What is the tool we use on TED if the guest still ask for more alternative hotel ?
Smart Relocation
When Booking.com relocates the Traveler you need to find a suitable alternative for them and approve the difference with a Senior.
FALSE
Give at least 3 possible solutions that the Partner can offer when relocation was confirmed
Room change within the same property
Partner relocates to a different property
No solution offered
Partner needs more time
BONUS.
Navigate in PEGA
We only provide 3 alternative reservation to the customer
*5564 1
BONUS
Navigate in TED