TRUE or FALSE
The Traveler can request to be contacted on an alternative phone number that is not recorded on reservation
TRUE
Which service case should be opened in PEGA to report an overbooking complaint?
Resolve Booking Disruptions
Ingrid call due to property cannot accommodate them due to property renovation
a. Overbooking
b. Accommodation closed
c. Terms and condition
b. Accommodation closed
Kelly call due to property cannot accommodate them due to flood
a. Overbooking
b. Accommodation closed
c. Terms and condition
B. Accommodation Closed
When Booking.com relocates the Traveler the maximum difference is 40% of the original reservation price
FALSE
This is the Machine Learning model that generates an email to the traveler with viable alternatives (ideally up to four).
Look2Book
Tim called due to property mention that they cannot accommodate him due to property is already fulled booked.
a. Accommodation closed
b. Overbooking
c. Fully booked
b. Overbooking
Angel called due to property mention that they cannot accommodate him due to wrong number of occupancy
a. Accommodation closed
b. Overbooking
c. Fully booked
a. Accommodation closed
If you tried contacting the Partner and they are unreachable over the phone, the Partner Intake form will be sent to the Partner instead to wait on their input
TRUE
What is the maximum budget cap (in EUR) that will be approved by PEGA per relocation?
60 EUR
We will not process Relocation it will be Complaint
Which service case should be opened in PEGA to report an overbooking complaint?
Resolve Booking Disruptions
When Booking.com relocates the Traveler you need to find a suitable alternative for them and approve the difference with a Senior.
FALSE
Give the 4 possible solutions that the Partner can offer when relocation was confirmed for overbooking
Room change within the same property
Partner relocates to a different property
No solution offered
Partner needs more time
Rome and her husband called due to property mentioned that they did not received any bookings for them but in Booking.com they have a reservation
a. Overbooking
B. Terms and Condition
C. No reservation at Property
D. No reservation at the accommodation
C. No reservation at Property
Give the possible solutions that the Partner can offer when relocation was confirmed for accommodation closed
Partner relocates to a different property
No solution offered
Partner needs more time
We will send 5 alternative to the customer
FALSE - 4 only
The partner wants to cancel the reservation due to guest did not pay for deposit and it is already checked In
We will processed to cancel booking service case
BONUS
SHOW US HOW TO DO IT!
BONUS
SHOW US HOW TO DO IT!