Gas Emergency
The three things we ask customers when they smell an odor of gas
What is can you see, hear, or feel it?
This is what ETR stands for
What is Estimated Time of Restoration?
This is the minimum down payment that we will accept to set up a payment arrangement
What is zero?
This is the parent company for BGE
What is Exelon?
She is the Supervisor of the Customer Care Training unit
Who is Nessie Johnson?
This is the process for confirming a customer's address on all emergency calls
What is 3-part communication?
These are the Emergency Qualifiers for 911 calls
What is Priority 1, Priority 2, and Priority 3?
This is the maximum number of installments we can offer for a payment arrangement on a residential account
What is 24?
This is what GEB represents
What is the Gas and Electric Building
She is the Customer Care Manager of CEA
Who Shelly Wright?
This utility company provides natural gas to Prince George's county
What is Washington Gas?
This identifier is selected when a wire is low enough to touch
What is Hazardous Condition?
This is the department we call when a residential customer wants a payment arrangement and they still owe a deposit
What is Residential Credit?
This is the main number to the Customer Care Center
what is 800-685-0123?
She is the Supervisor for CEA Quality Assurance
Who is Lisa Williams?
This is the one area in our territory that we supply natural gas to but not electric
What is Mt. Airy?
This is the system we use for electric emergency calls when CC&B is down
What is Web Call Entry?
This the maximum number of installments we can offer for a commercial account
What is 12?
This is what IVR stands for?
What is Interactive Voice Response?
He is the Director of the Customer Care Unit
Who is Marcus Walker?
This is who we confirm all gas field activities to
Who is Gas Dispatch?
This is the wire that runs from pole to house
What is the loop wire?
This is the tab we use in CC&B, on the Control Central page, to start a payment arrangement
What is Payment Agreement?
This is the selection used in Outlook to report a suspicious e-mail
What is Report Phishing?
These are our two main sports teams in the Baltimore area
Who are the Orioles and the Ravens?