Name both the behavior level and staff attitude/approach for level 2 in the Crisis Development Model
Defensive and Directive
100
What does the term "Proxemics" mean?
Personal Space -- Someone's comfort zone on all sides and is perceived to be an extension of self
100
Name two types of questioning a defensive person might ask?
1) Information seeking
2) Challenging
100
What is the term defined as "the internal and external causes of acting out behaviors over which the staff have little or no control
Precipitating Factors
100
Name at least two of the three unproductive response to staff fear and anxiety
1) Free
2) overreact
3) act inappropriately
200
Name both the behavior level and the staff attitude/approach for level 1 in the Crisis Development Model
Anxiety and Supportive
200
Name three factors that might influence your sense of personal space?
Gender, size, hygiene, cultures, disability, environment, relationship, past experiences
200
What is one recommended staff response for dealing with release (venting)?
1) Isolate the situation
2) Let them vent within limits
200
Name three examples of precipitating factors
1) loss of personal power
2) need to maintain self esteem
3) fear
4) failure
5) attention seeking
6) displaced anger
7) psychological/physiological causes
200
Name two of the three productive responses to staff fear and anxiety
1) increase in speed and strength
2) quicker reaction time
3) heightened senses
300
Name both the behavior level and the staff attitude/approach for level 4 in the Crisis Development Model
Tension Reduction and Therapeutic Rapport
300
What does the term "Kinesics"?
Body Language -- gestures, facial expressions, eye contact, posture and stances
300
What are the three keys to setting effective limits?
1) Simple,
2) Reasonable
3) Enforceable
300
What term is defined as " your ability as staff to maintain professionalism and not take acting out personally"
Rational Detachment
300
What are the two type of over reaction within staff fear and anxiety
Psychological and physiological
400
What two conditions must be present to use Nonviolent Physical Crisis Intervention
Last Resort and the person is a danger to themselves or to others
400
What are three reasons for the Supportive Stance?
Safety/escape route, non-threatening/non-challenging, respect for personal space
400
Name the five stages in the verbal escalation Continuum?
Name at least three of the five ways to be a good empathic listener
1) be nonjudgmental,
2) give undivided attention
3) listen carefully for the real message,
4) offer silence for reflection,
5) restate to clarify message.
400
What are two of the four ways we talked about for managing your staff fear and anxiety
1) know your fears
2) handle a crisis as a team
3) learn techniques to protect both ourselves and well as the acting out individual in a crisis
4) learn physical intervention techniques to manage acting out individuals if necessary
500
What is the value of learning the four levels and corresponding staff attitudes of the Crisis Development Model
The value of learning the Crisis Development model is that it helps us
1) helps to intervene early and appropriately
2) helps us to avoid over reacting or underacting
3) helps to avert crises
500
Entering someone's personal space will cause them to have increased ___________
Invasion of an individuals personal space will cause the person to have increased anxiety
500
What happens during Tension Reduction?
A drop in energy which occurs after every crisis situation, whether it is after a low level defensive behavior or intimidation.
500
What it the concept that " behaviors and attitudes of the staff impact behaviors and attitudes of individuals and vice versa"
Integrated Experience
500
What are the two ways a staff member to respond inappropriately to an acting out individual
1) verbally -- saying things that are not pertinent to the situation; using offensive or inappropriate language
2) physically -- striking out at home, not being able to control out own actions