MANITOU
Hot Key for "BACK PAGE" View customer in read only
A+V
What is the code for delivery on site?
08
48
What is the word of the month for April?
Ceramic
What are the only mammals that can fly?
Bats
When is the hot key F+S used?
When closing out of the event - requires that all actions are complete
How long do you have to turn in a DR note?
24 hours
What is an Employee Success Plan?
Document based on observed behavior designed to prevent future violations.
What are we titling events with successful intervention voicedowns?
THWARTED EVENT
"Theres no place like home"
The Wizard of OZ, 1939
What does hot key A+A do?
Re-do the current alarm action - used to recall a customer or authority
5 parts of a successful intervention voicedown
Identify yourself, identify the the subject causing the problem, identify the unacceptable behavior, advise the subject how to correct the problem, and advise subject what the consequences are if they do not fix the problem
When will a full time employee begin accuring sick and vaction time?
DAY 1
True because the location is still secured
Which state is the only one to have a one-syllable name?
Maine
How do you validate a password when you have the event? (hot key)
A+P
Should a voicedown be conducted if voice is frozen?
NO
If a client requests additional tours, how many can they have in a 24 hour period for free?
6
600,700,800,900
where is it illegal to own one guinea pig?
Switerland - swiss gov passed an animal rights law which made it illegal for a pet owner to own just one guinea pig due to the, being vulnerable to getting lonley.
How do you pull up a site in read only?
The "guy" or Ctrl L
What is the minimum number of activations recieved during a single event that will require live contact?
2
The phones in the iSOC need to be answered within how many rings?
3
What resolution code do we use to close out of a tour on Manitou?
Alomonds are members of what family?
Peach family