TASK
Deals with allocating referral codes for Cruise Employees to provide to their friends and family.
What is Rider referral program?
The system used to make/receive calls
What is HALO?
This system is used for Walmart Deliveries
What is Ring Central?
This is a common reason that shows for a slammed door.
What is Potential Collision
a semisolid food prepared from milk fermented by added bacteria, often sweetened and flavored.
What is YOGURT
Deals with the changing of allocations of contractors for Cruise.
What is M1 Allocations?
Each call is referenced as a _______
What is a case?
T/F A customer can not talk directly to a customer representative?
What is FALSE A customer can talk to a representative by selecting "Talk to support" through mobile app or web page.
During Inclement weather an AV may call us for this reason?
What is rain/fog detected?
What is Muffin
This doc allows CS to submit tickets regarding any behavioral or technical issues with the AV.
What is CS Submission Tracker
What does IE stand for?
What is Incident Expert?
Y/N A customer can make multiple trips to retrieve order?
YES! A customer can make multiple trips! They can leave the door open or close it between trips.
In the event that the passenger press the call button?
What is passenger call?
Is dry pasta shaped like narrow tubes. ... Made with durum wheat
What is Macaroni
__________ are given to all Employees of Cruise; who ride for free. They also test the AV's for Cruise's benefit to make sure they operate optimally via the supervised ridehail program. If any out of the ordinary situations occur, the rider will inform Cruise of potential problems and relay that information via feedback surveys. Our job while submitting refunds is to make sure to refund the FULL AMOUNT paid back to the Rider (Cruise Employees ONLY). At this time Cruise Employees can ride during the day and also at night.
What is Stripe Refunds
What West Coast State do we currently service?
What is California?
What channel should you post which CS are logged in to Ring Central?
What is day-team-cruise cts/cog team am
What does UPI stand for.
What is Unwanted Public Interaction(s)
_________ is the promotion of the self-affirmation, dignity, equality, and increased visibility of lesbian, gay, bisexual, and transgender people as a social group.
What is PRIDE
consists of different communication avenues available to anyone with the tile in their Okta accounts. Our task in day shift is to monitor any cases (emails & in app) that may come in throughout your shift from start to finish! Any "Emails" or "In App" cases must be promptly responded too or we risk running into an SLA violation. SLA's occur when the time allotted for responding or accepting a case goes red.
What is Salesforce
What phone/system do we use to communicate with hearing impaired individuals?
What is RTT Phone
What year did the Delivery "pilot Program" start
What is 2020
What is LEO
What is Law Enforcement Officer
What is GRASSHOPPER