Product Knowledge
What are some of the features of Spectrum Mobile?
4G LTE network
Data options that suit your needs: By the Gig or Unlimited
Up to five Spectrum Mobile lines with installation of Spectrum Internet
Access to Spectrum WiFi hotspots nationwide, no login required
Unlimited nationwide talk and text
Comcast and Charter Spectrum are both ______.
MSOs
Battery Backup allows Voice service, including E911, to remain available in a power failure or outage through the MTA's (Message Transfer Agent) battery backup, which lasts up to 8 hours, depending on usage.
True
How many Spanish and English channels are offered in the Mi Plan Latino?
77 Spanish and 22 English
What network hardware device modulates one or more carrier wave signals to encode digital information for transmission and demodulates signals to decode the transmitted information?
Modem
What are the download and upload speeds for the SIA package?
30 mbps and 4 mbps
Which company would be an example of an LEC?
ATT
What gives you the fastest connection with Mobile?
Wifi
Which internet requires special installation?
Gig
Spectrum is the MVNO for what carrier?
Verizon
What premium channels are included in the Spectrum Silver Package?
HBO and Showtime
What does MSO stand for?
Multiple systems operator
Which piece of equipment allows a customer to record and store recordings both local to the machine as well as to the cloud?
DVR
______________ is an active service for installed Spectrum Voice customers, enables emergency dispatchers to automatically identify the name, address, and phone number of the user dialing 911.
E911
What is the difference between an STB (set top box) and a DCT (digital converter terminal)?
None, they are the same
DAILY DOUBLE
What are the PSUs for Spectrum?
Tv, mobile, home phone and internet
What is the final step in the Retentioncall flow?
What is Brand Spectrum
All mobile customers are required to enroll in __________, to pay for their bill.
Autopay
Is North Carolina in the CSG market?
No
What piece of equipment allows you to access your internet wirelessly?
Router
What is the additional fee placed on each line of mobile if a customer cancels their internet service?
$20
Daily Double
What is the difference between an MSO and a LEC?
MSOs were born mostly as cable companies offering only television services while LECs were born as phone companies.
List some of the features of Spectrum Internet
No cost for the modem, parental controls, free Mcafee and unlimited data caps
What does VOIP stand for?
Voice over internet Protocol
What is the difference between a DVR and HD box.
DVR records, $7.50 per box + fee based on # of boxes
HD does not record $7.50 per box