Responsible Alcohol Service
What do we do when someone who appears under 40 orders alcohol?
We check their ID.
What does SIE stand for?
Suggest, Inform, Endorse
What is the point of Great Food. Go!
Hot food should never sit in the window!
What is the Goal Card? What is it used for?
The goal card contains the tables for your section, and it also contains your service partner for the day. Additionally, it needs to be signed by a manager and turned in to a host for you to go on the floor.
When is the best time to offer a drink refill or a second drink?
When the glass is half empty.
What tools can we use to verify age?
1. Ziosk (Drinks, Tap Once in Upper Left Corner, Enter Birthdate from ID, and click Verify)
2. DASH (Click Age Verification, Enter Birthdate from ID, and click OK)
What are tools we can use to suggest the item?
You can use the photos on both the Ziosk and the menu.
What garnish goes on all adult entrees?
Chopped Parsley
What refills can we offer to a guest?
Soup, Salad, Breadsticks, and beverages.
What pours of wine are available for guests?
1. Glass (6 oz)
2. Grande Pour (9 oz)
3. Bottle
In the example, descriptive words are used along side ingredients.
What are our long pastas that get spoons?
Spaghetti, Fettuccine, Angel Hair
If a guest were to order an appetizer, drink, or kids meal, how would we handle that?
We would put it in on the Ziosk.
How many breadsticks to guest initially get, how many for refills?
Initially it is the amount of guests plus one. Afterwards, it is the amount of guests.
How do the three service bar lanes work?
There is a red alcohol lane, a dirty lane, and a green non alcoholic lane.
Provide an example of how we can endorse items?
1. Popularity: Our Chicken Alfredo is one of the most popular entrees!
2. Personal Experience: I had the Shrimp Scampi last week, and it was fantastic. The garlic butter sauce really brings out the flavor of the shrimp.
3. Descriptive: The Tour of Italy is perfect if you can't decide. You will get a little bit of everything: Chicken Parmigiana, Lasagna Classico, and Creamy Fettuccine Alfredo.
4. Reinforcement: Great choice with the Zuppa Toscana! You'll love it!
What does a soup set up contain?
Soup liner, soup bowl, soup spoon, one scoop of soup.
What follow up questions should be asked based on what the guest orders?
Would you like soup or salad? Would you like to add crispy chicken to that? Would you like a dipping boat to go with your breadsticks?
What are the goals of pre-bussing?
To keep tables clean, make the experience more enjoyable, and turn tables more quickly.
What are the 5 steps of service bar etiquette?
1. Always ring in all drinks, no drinks without a chit.
2. Bartender garnishes all drinks.
3. Verify the chit to the drink; check lane and glassware to ensure you are taking the right drink to the right guest.
4. Place drink chit in rocks glass as you take you drinks.
5. If in doubt, ask a manager.
Provide an example of your full SIE with a drink and an appetizer.
Server utilizes descriptive words, uses ingredients, and follows other established guidelines.
What does a salad set up contain? What is in an Olive Garden salad?
Cold plates, salad bowl, tongs. Romain and iceberg lettuce, tomatoes, olive, pepperoncini's, croutons, Italian dressing.
What are two things that we can suggest towards the end of a meal to boost sales?
Dessert, and a take home entree.
Explain how we handle linens, plates, trays, and, sanitation at the dish pit.
Linens: Hamper
Plates: Scrape them off
Trays: Spray them off
Sanitation: Wash our hands