Taboo
What is the fee for tenant eCheck payments?
$2.49
What is the name of the task where Property Managers can look into a preview of the online resident portal?
View online portal
ECP stands for ______.
Electronic Cash Payments
TRUE or FALSE: Inspection templates must be created on a desktop before they can be used in a mobile inspection.
True
Which COMMUNICATION FEATURE in APM should be used for FORMAL communications?
Letters
What is the fee for a tenant Credit Card payments?
2.99%
Where do you set an individual to make online payments in full?
Resident page > Status section
ECP has a fee of ___ per transaction.
$4.99
What user role is not editable by clients, and must instead be edited by someone at AppFolio?
Maintenance Tech
Completed activities will still be available in the "Upcoming Activities" block after clicking "Show Completed Activities" if they were completed in the _.
Last 30 days
What should you not put in writing to a client and also only use approved verbiage when working with a client?
Online payment transaction fees
When can tenants see upcoming recurring charges in their online portal?
17th of the prior month
How much does CheckSend (Bill Pay) currently cost per check?
$1.85
What is a Purchase Order?
A. Docs sent from a Vendor to the PMCo as confirmation after a purchase of supplies has been completed
B. Docs sent from a Maintenance Tech to get approval to use inventory items
C. Docs sent from a PM for approval to request an order of supplies
D. Docs sent from a Vendor for approval to request an order of supplies
C. Docs sent from a PM for approval to request an order of supplies
To see completed activities more than 30 days in the past, the client should use the ______.
Activities Summary report
What do we tell clients the processing time is for online payment transactions?
3-5 business days
Besides residents, who else can send money to a property via the online payment platform in AppFolio?
Owners (Owner Contribution)
TRUE or FALSE: If a client voids a CheckSend (Bill Pay) in AppFolio, AppFolio will electronically contact the bank to have the check voided for the client.
False, the customer needs to contact their bank to put a stop payment on the check.
A client would like to customize the questions on the maintenance survey. Where could you direct them to do this?
Can't be done, currently a feature suggestion
If the client's database is enabled to allow residents to submit work orders online, how can they disable this for some tenants (residential properties, not HOA)?
Create a PG then go to General Settings > Work Order Settings > Online Maintenance Requests section > Disable Property Groups
A tenant makes an eCheck payment from their tenant portal at 8 PM PST/PDT. Does the receipt get batch deposited with receipts from today or tomorrow?
Tomorrow
Where can the clients automatically set all new residents to make their online payments in full?
They can't, this is an admin task (Default New Occupancies to Require Online Payments in Full)
True or False: The "Require Online Payments in Full" setting will prevent tenants from making partial payments using ECP.
False, residents that pay via Electronic Cash Payment are exempt from the "Require Payment in Full" setting and can still make partial payments.
Give 4 reasons a unit turn will automatically appear on the Unit Turn Board.
1. Move out initiated for the entire occupancy
2. Notice date added on at least 1 of the tenants
3. Vacant in the last 30 days
4. Unit turn type of work order created
Give 2 actions that will take you to a page to send the maintenance survey.
1. Mark work order completed
2. Create a bill (3rd party vendor and in-house)