Customer Service
DAZN Facts
Programs
Wild Card
Troubleshooting
100
We use these two things to communicate with our supporters.
What is email and chat.
100
These locations are where DAZN is available.
Germany, Switzerland, Austria, Japan, Canada, and soon the US
100
"Hey where are you going for lunch?"
What is Slack
100
This tool displays the details of supporter playback history, ISP, internet speed, IP address and many more details.
Conviva
100
These are the steps for cancelling your account.
In Salesforce click on the "Cancel Subscription".
Select either an "Immediate" or "Standard" cancellation
Click the "Submit" button.
200
This is the term that we use for our response personality when talking to supporters.
What is "professional freestyling".
200
What year was Perform founded?
What is 2007
200
"My screen keeps showing this number, 10-022-003"
What is Eraro or Dazn homepage
200
I go here to check my next bill date.
What is my account
200
These three things are needed for advanced verification
Full name
Account Email
Last four of payment card
300
This is the concept of putting yourself in the other person's shoes; speaking with the customer and considering how you would want to be treated if you were that customer.
What is "Perspective Taking"
300
What was Dazn's name previously going to be?
Perform OTT
300
You keep receiving people saying, "Help!!! the Villarreal and Real Madrid game keeps going black."
Jira
300
This is the colour of Frances's car
What is gray?
300
These are the steps to reactivate your account
Go to DAZN main page and sign in with previous login information
Once signed in you will be sent to payment page
Click start subscription with obligation to pay
Start streaming
400
This philosophy involves saying the supporter's name more than once, avoid using slang or business jargon, and showing empathy no apology.
Communication style
400
The appointment of John Skipper as Executive Chairman was a welcomed response, this was his previous position and employer.
President of ESPN Inc
400
"Can someone else take over and control my DAZN while it's on Chromecast?"
DAZN landing help page
400
This is the age you have to be to sign up for DAZN
What is 18
400
You may receive inquiries from supporters who can not access DAZN because they are using one of these two things.
A Proxy or VPN
500
These 3 things are the customer service expectations of an employee of DAZN
-Provide proper information or answer questions, suggestions or concerns of DAZN customers
-Provide accurate and helpful answers, professional language, empathy, and customer care are important
-Use research tools to find effective solutions and provide information to customers
500
DAZN's $1 billion dollar 8 year contract with this promoter was just finalized earlier this month.
Who is Eddie Hearn?
500
"Can you check the history and amendments on my DAZN subscriptions"
What is Zuora
500
What event is happening 01/08/2018 @ 23:59
Smackdown Japan
500
This is how fast you can pull data from the server to you. Where can we get this information.
What is Download Speed
600
We tell people who are interested commercially in using DAZN one of these two things
We only provide customer service help internally
We can send your inquiry internally and we'll get back to you if anything changes
600
These are DAZN's sister divisions
Perform Media, Perform Content, Perform Gaming
600
Tell us this program
Ayden
600
She is the first black queen of England
Charlotte of Mecklenburg-Strelitz
600
Help I'm stuck in pause, what do I do?
- Check the account of the customer for his account and subscription status
- Account status needs to be paused
- Subscription status needs to be suspended
- Edit an the account of the customer (or contact a colleague who has the rights to edit the account) and change the status from Pause to Active Paid
- Inform the customer that he is able to watch DAZN again