Acronyms
What is a PTP, CID and DB mean ?
Promise to Pay, Caller ID, Deficiency Balance
Autopay
What Does the FPD and PR tag mean?
First Pay Default and Pending Repo
At what day should you enter a request for RDN?
15 days
If a customer refers _______ customers, they receive their title completely paid off.
15 customers
What Do RFD, POC and POA stand for ?
Reason For Delinquency, Proof of Circumstance, Plan of Action
Hardships must be 6 months apart, BUT ___________ can be completed in conjunction with any other hardship.
Due Date Change
What does the RE and DB tag stand for?
Redemption and Deficiency Balance
DOUBLE JEOPARDY
What did Sam buy us for lunch on 08/12/2023?
Chipotle
What Do CND, CCR, LMOM Mean ?
Cease and Desist, Credit Card recurring and Left message on machine
How many different hardships are available? And what are they?
4. Due Date Change, Rewrite, Deferral, payment cure
What does the BK Tag Mean ?
What three things are needed in your note if a customer CALLS IN?
CID, Full phone number and IOK
At what Interest Rate and Below should a customer be enrolled in Autopay as a part of their intial contract signing
23.9% and below
What Do POR, POE, LL and COBY mean ?
Proof of Residence, Proof of Employer, Landlord and CoBuyer
What four things are needed for your hardship to get approved?
Income, Recent Bill, RFD and Card for AutoPay
What Does the NC and PA tags mean ?
No Checks and Pennyslvania Account
How many days does a customer have for the Right to CUre ?
20 Days
What are the 4 possible payment terms of a 39 month loan ?
39,78,84,169
DOUBLE JEOPARDY
What does H.E.A.R.T stand for?
when should a Hardship/Deferral be offered to a customer ?
Only after we have tried to collect whatever cash we can NOW.
What does the IMP and CEV tag mean
Impounded and Cost Exceeds Value
What are the 4 Different Payments that make up the Right to Cure ?
Past Due, Due in 20 Days, Bond Payment, Reposession Fees
What are the 4 possible payment Terms of a 54 Month Loan
54,108,116 and 234